Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Home Centers•Marble Falls, TX

5d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and reinforcing safety procedures and lifting techniques. The supervisor works with leaders to identify approaches that support sales and service objectives, then communicates effective practices to the team in a way that encourages customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, which requires broad product knowledge and the ability to engage associates and customers across departments. The role also involves keeping management informed of concerns, issues, praise, and team morale. The supervisor may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers, for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Ability to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers, for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead, coach, and train associates; delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
Provide resources and tools that support associates in delivering quality customer service.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
Promote store safety by conducting safety walks, reporting hazards, and reinforcing safety directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale updates to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.