Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Companies, Inc.•Frisco, TX

7d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports both customer-facing activities, such as greeting customers, clarifying needs, identifying solutions, and closing sales, and non-customer-facing activities, such as down stocking, inventory management, and area recovery. The role also promotes store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may involve supervising associates in other departments, which requires broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale information to management. They may occasionally open or close the store or serve as manager-on-duty. The position does not require regular travel, but occasional travel may be needed for meetings, training, or support of neighboring stores or outlets. It is an hourly, full-time role generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability any day of the week is required.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability in the morning, afternoon, and evening any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver a strong customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
Promote store safety by conducting safety walks, reporting hazards, and understanding and communicating safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale information to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally for meetings, training, or support of neighboring stores or outlets, if needed.