Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Companies, Inc. • Lynchburg, VA

11d • $21 - $22 • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery, while promoting store safety through safety walks, hazard reporting, and reinforcement of safe practices.

The supervisor works with leaders to identify effective approaches for meeting sales and service objectives and communicates best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to work across departments. They communicate concerns, issues, praise, and morale information to management. The role may occasionally involve opening or closing the store or serving as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers, for Pro Department Supervisor roles.
• Experience providing direction or supervision to teams, with or without direct report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening hours any day of the week.
• Physical ability to perform job tasks, including prolonged standing, sitting, and other necessary activities.
• Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers, for Pro Department Supervisor roles.
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Promote store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching employees on safe behaviors and lifting techniques.
• Work with leaders to identify and communicate approaches that support sales and service objectives.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager on duty.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits based on eligibility, including annual bonuses, Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
• Learning and development opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED