Sales Floor Dept Supervisor - Flooring-Decor

Lowe's Companies, Inc.•Steubenville, OH

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also help maintain store safety through safety walks, hazard reporting, and communicating safe work and lifting practices. The supervisor works with store leaders to identify effective approaches to sales and service objectives and communicates best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. They communicate concerns, issues, praise, and morale to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts on any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver a strong customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power-equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Work with leaders to identify approaches and behaviors that support sales and service objectives.
Communicate best practices to the team to encourage customer-focused behavior and goal attainment.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.