Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Home Centers • Erwin, NC

23h • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. The role also promotes store safety by conducting safety walks, reporting hazards, and reinforcing safe equipment use and lifting practices.

The supervisor works with store leaders to identify and communicate practices that support sales and service goals, and may supervise associates in other departments as needed. They keep management informed of concerns, issues, praise, and morale. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• Experience providing direction or supervision to teams, with or without direct report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks requiring prolonged standing, sitting, and other activities needed for job duties.
• Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor the use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Promote store safety by conducting safety walks, reporting hazards, and communicating safety and lifting directions.
• Work with leaders to identify and communicate approaches that meet sales and service objectives.
• Supervise associates in other departments as needed and engage associates and customers across departments.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager-on-duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED