Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Companies, Inc.•Jefferson City, TN

2d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver an excellent customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing activities such as greeting customers, identifying needs and solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also help maintain store safety by conducting safety walks, reporting hazards, and reinforcing safe work and lifting practices. The supervisor works with leaders to identify practices that support sales and service objectives and communicates those practices to the team. They may supervise associates in other departments as needed, which calls for broad product knowledge and the ability to engage associates and customers across departments. They communicate concerns, issues, praise, and morale to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks requiring prolonged standing, sitting, and other physical activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver quality customer service and a strong customer experience.
Coach, train, mentor, and develop associates; delegate work, follow up on daily tasks, and manage performance.
Ensure adequate department coverage and, as needed, supervise associates in other departments.
Greet customers, clarify their needs, identify solutions, and close sales.
Assist with down stocking, inventory management, area recovery, and merchandising decisions.
Support store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching safe behaviors and lifting techniques.
Work with leaders to identify approaches that support sales and service objectives, then communicate best practices to the team.
Communicate concerns, issues, praise, and team morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.