Sales Floor Bilingual Preferred Dept Supervisor - Appliances-Cabinets-Millwork

Lowe's Companies, Inc.•Sherman, TX

2d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle both customer-facing work, such as greeting customers, identifying needs and solutions, and closing sales, and non-customer-facing work, such as down stocking, inventory management, and area recovery. They also promote store safety through safety walks, hazard reporting, and reinforcing safety and lifting instructions. The supervisor works with leaders to identify practices that support sales and service objectives, then communicates those practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, and must communicate concerns, issues, praise, and morale to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, but occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
At least 1 year of customer service experience.
At least 1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability in the morning, afternoon, and evening on any day of the week.
Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for job duties.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

Bilingual skills are preferred, as indicated in the job title.
3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
Assist customers by greeting them, clarifying their needs, identifying solutions, and closing sales.
Support down stocking, inventory management, area recovery, and merchandising decisions.
Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
Conduct safety walks, report hazards, and reinforce safety and lifting directions.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
May occasionally open or close the store or serve as manager-on-duty.
May occasionally travel to meetings, trainings, or neighboring stores.