Sales Floor Dept Supervisor - Inside/Outside Garden and Lawn

Lowe's Companies, Inc.•Henderson, TX

1d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role involves coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities include customer-facing sales and service, non-customer-facing work such as down stocking and inventory management, and maintaining store safety through safety walks, hazard reporting, and adherence to safety and lifting practices. The supervisor works with store leaders to identify effective approaches to sales and service objectives and communicates best practices to the team to encourage customer-focused behavior and goal attainment. The role may require supervising associates in other departments to meet store needs, which calls for broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. They may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform job duties that may require prolonged standing, sitting, and other activities.
Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Generally scheduled for 39 to 40 hours per week; additional hours may be required based on store needs.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable a team of associates to deliver a strong customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support non-customer-facing activities, including down stocking, inventory management, area recovery, and merchandising decisions.
Maintain store safety by conducting safety walks, reporting hazards, communicating safety and lifting directions, and coaching safe use of store power equipment.
Work with leaders to identify effective approaches and behaviors for meeting sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Keep management informed of concerns, issues, praise, and team morale.
Occasionally open or close the store or serve as manager on duty.
Travel occasionally to meetings, trainings, or to support neighboring stores or outlets, if needed.