Sales Floor Assistant - Colony Square
About The Position
The Sales Floor Assistant drives customer service and profitable sales growth by engaging associates, maintaining company merchandise standards, supporting merchandise execution, training and developing associates, and carrying out sales-building programs. The role supports customer service and sales, merchandise placement and replenishment, inventory processes, visual presentation, store recovery, stockroom maintenance, and general store operations. The position also supports omnichannel processes where applicable, including online orders, Buy Online Pick Up In Store, and Ship from Store. The Sales Floor Assistant contributes to shrink and safety initiatives and is expected to meet performance standards related to sales, customer service, profit, productivity, and attendance.
Requirements
- Demonstrate problem-solving and decision-making that support sales, profit, or customer service.
- Work efficiently and effectively and support strong performance in yourself and others.
- Provide great customer service and build positive, inclusive, and respectful relationships.
- Take accountability for actions and outcomes.
- Proactively seek ways to improve the customer experience and act with confidence, energy, and urgency.
Responsibilities
- Model outstanding customer service, hold team members accountable for service, listen to customer concerns, resolve problems, demonstrate WORTH behaviors, and partner with team members when additional support is needed.
- Work with the Merchandise Supervisor to plan upcoming merchandise placement.
- Contribute to merchandise receipt and reverse logistics processes.
- Assist with inventory processes, including cycle counts, system uploads, stock ledger tasks, and Radio Frequency Identification (RFID) scans.
- Support Shoe on Display restocking, including mismates and stockroom organization, and identify replenishment opportunities.
- Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
- Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale.
- Help oversee and maintain fitting room and sales floor recovery processes to keep the store clean and organized.
- Contribute to visual elements that support merchandising statements and maintain the stockroom.
- Where applicable, assist with jcp.com orders and aged or undelivered orders and returns, and contribute to Buy Online Pick Up In Store and Ship from Store processes.
- Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
- Assist with the Defective Merchandise Transfer Out process, ensuring timely and proper execution to maintain inventory integrity and prevent shrink.
- Participate in annual inventory processes.
- Support company shrink and safety initiatives and meet established standards for sales, customer service, profit, productivity, and attendance.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays for eligible associates.
- 401(k) plan with Company match.
- Associate discount on JCPenney merchandise.
- Additional compensation for store hourly associates scheduled to work on designated holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
