Sales Floor Assistant - Woodland Shopg Cntr

Penney OpCo LLC • Kentwood, MI

6d

About The Position

The Sales Floor Assistant is accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates, and executing sales-building programs. The role supports customer service and sales, merchandise receipt and replenishment, inventory processes, visual merchandising, floor and stockroom standards, and general store operations. Depending on the store's SVG level, the position may also assist with online orders, Buy Online Pick Up In Store, and Ship from Store processes.

Responsibilities

• Model and hold the team accountable for outstanding customer service, listen to customer issues and resolve problems, demonstrate WORTH behaviors, and partner with team members when additional support is needed.
• Work with the Merchandise Supervisor to plan upcoming merchandise placement; contribute to merchandise receipt and reverse logistics; and assist with inventory processes such as cycle counts, system uploads, stock ledger activities, and RFID scans.
• Contribute to shoe-on-display restocking, including mismates and stockroom organization, and identify replenishment opportunities through the restock program.
• Assist with SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
• Identify sell-through opportunities and remerchandise the selling floor to increase rate of sale; help oversee fitting-room and sales-floor recovery to maintain a clean, organized store environment; contribute to visual elements supporting merchandising statements; and maintain the stockroom.
• For SVG 2–3 stores, assist with jcp.com orders and aged or undelivered orders and returns as needed, and contribute to Buy Online Pick Up In Store and Ship from Store processes.
• Contribute to Merchandise Transfer Out, Return to Vendor, and Return to Warehouse activities.
• Assist with the Defective MTO process to ensure timely execution, inventory integrity, and shrink prevention.
• Participate in annual inventory processes.
• Support company shrink and safety initiatives and consistently meet performance standards for product and service sales, customer service, profit, productivity, and attendance.
• Solve problems and make decisions that support sales, profit, or customer service; work efficiently and effectively; and inspire strong performance.
• Provide great customer service, build positive, inclusive, and respectful relationships, and take accountability for actions and outcomes.
• Proactively improve the customer experience, act with confidence and urgency, and do what is right.

Benefits

• Competitive benefits package, if eligible, including medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays, subject to eligibility
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed