Sales Excellence Analyst

iSoftStone

6d • Hybrid

About The Position

We are looking for a proactive and delivery-oriented Sales Excellence Analyst to join our commercial technology team. This role will actively support multi-country SFA rollout projects, working closely with global and local business stakeholders to ensure smooth deployment, adoption, and stabilization of SFA solutions.

Requirements

• Bachelor’s degree in Information Systems, Engineering, Business, or a related field
• Minimum 3 years of experience in SFA, CRM, or commercial IT solutions
• Hands-on experience supporting or delivering rollout projects across multiple countries or business units
• Strong understanding of field sales processes (route planning, visit execution, orders, promotions, KPIs)
• Experience working with vendors and global IT teams
• Strong analytical, problem-solving, and documentation skills
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, multi-cultural, and matrix organization
• Proficiency in English (written & verbal)

Nice To Haves

• FMCG experience is a strong plus
• local language is a plus

Responsibilities

• Actively support SFA rollout activities
• Gather, clarify, and document business requirements from local sales teams
• Support configuration, testing (UAT), and deployment of SFA functionalities
• Coordinate with global product teams, implementation partners, and local IT
• Support data validation, master data readiness, and migration activities
• Assist with user training materials, rollout communications, and go-live support
• Provide post go-live support during hypercare and stabilization phases
• Track issues, risks, and dependencies, ensuring timely resolution and escalation
• Ensure alignment with global SFA standards while addressing local market needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level