Business Analyst, Customer Delivery Excellence

Amazon • Nashville, TN

4h • $50,200 - $97,600 • Onsite

About The Position

World-class customer delivery experiences drive Amazon's flywheel. When customers trust that their orders will arrive on time, they order more — which drives selection, lowers costs, and attracts even more customers. The Customer Delivery Excellence team exists to keep that flywheel spinning by ensuring every link in the supply chain delivers on our promise to customers. We're looking for an analytical problem-solver who wants to apply their SQL and visualization skills to real-world logistics challenges that impact millions of customers daily. As a Business Analyst on this team, you'll analyze operational data across our fulfillment and transportation network, build dashboards that track delivery performance, and surface insights that help leadership make better decisions — all in service of delivering packages on time and in full.

Requirements

• 1+ years of business analyst, data analyst or similar role experience
• Experience with SQL querying
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience using data and metrics to drive actionable insights at scale
• Bachelor's degree in Business, Analytics, Economics, Statistics, Computer Science, or related quantitative field — OR — 4+ years of professional analytical experience

Nice To Haves

• 2+ years of experience in logistics, supply chain, transportation, or operations analytics
• Experience building dashboards in Tableau with multiple data your source documents.
• Advanced Excel skills including pivot tables, complex formulas, and macros (VBA or Power Query)
• Experience working with large-scale datasets (millions of rows) in cloud-based data warehouses
• Experience with ETL processes or data pipeline tools
• Familiarity with Python or R for data analysis

Responsibilities

• Build and maintain dashboards and metrics using data visualization tools (e.g., Tableau) to track transportation performance
• Conduct business analysis to identify operational trends and surface improvement opportunities for the team
• Partner with cross-functional teams to gather business requirements and translate them into data queries and visualizations
• Create periodic reports and presentations for leadership highlighting key findings and recommendations
• Execute analytical projects aimed at improving operational performance, with guidance from senior team members

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level