Sales Events Coordinator ("Coordinador/a de Ventas y Eventos")

Azul Hospitality•Phoenix, AZ

5d•Onsite

About The Position

The Sales Events Coordinator provides clerical, secretarial, and administrative support to the Sales Department and the Director of Sales & Marketing to help meet and exceed forecasted revenue goals. The role supports sales efforts with group, corporate, and leisure prospects and helps communicate the hotel’s brand identity. It also provides client and hotel support, coordinates logistics for small-group meetings for key clients, and assists with sales and event documentation. The position is for the pre-opening team of the AC Hotel by Marriott and Element by Westin in Phoenix, Arizona. The coordinator contributes to product quality and a distinctive guest experience, maintains positive interactions with guests and staff, and builds effective working relationships across departments. Regular attendance, participation in scheduled training and meetings, and adherence to company, safety, security, grooming, and hotel policies are required. Work schedules may vary according to hotel business needs. The role is primarily indoors in a temperature-controlled environment, with occasional travel as needed. A high school diploma or equivalent is required; a bachelor’s degree is preferred. Sales and marketing experience and prior administrative experience are preferred.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Knowledge of complex mathematical calculations and computer programs.
Excellent leadership capability and customer-relations skills.
Strong attention to detail, organization, and communication skills.
Intermediate computer skills and basic computational ability.
Ability to analyze and anticipate user needs and make judgments to ensure appropriate tools are available at the property.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy, and to gather accurate information to resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-directed ability to work independently.
Ability to travel occasionally as needed.
Ability to provide and maintain a valid driver’s license, as the position may require operating motorized and electric vehicles.
Ability to meet the physical demands of the role, including sitting at a desk for up to eight hours per day, walking and standing, maneuvering between simultaneous tasks, and lifting up to 45 pounds as needed.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing, and to use office equipment such as computers, printers, a 10-key adding machine, multi-line telephone, filing cabinets, fax machines, photocopiers, and a dolly.
Ability to maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
Regular attendance and attendance at scheduled training sessions and meetings.

Nice To Haves

Bachelor’s degree.
Sales and Marketing experience.
Prior experience in an administrative role.

Responsibilities

Assist the Director of Sales and/or Sales Managers in selling the hotel to group, corporate, and leisure prospects while representing the brand.
Provide administrative and clerical support to the Director of Sales & Marketing and the Sales & Marketing team.
Handle incoming and outgoing correspondence and maintain department records and filing systems.
Arrange appointments and meetings for sales managers and prepare meeting packets and other Sales & Marketing materials.
Track office-supply inventory and place orders as needed.
Process client leads, investigate hotel and preferred guest program issues, and obtain or send collateral materials.
Follow up on outstanding responses and contact clients by phone, fax, or email; respond to requests.
Coordinate logistics for small-group meetings for key clients.
Generate reports and compile statistical information as requested.
Prepare and submit purchase orders according to hotel procedures when requested.
Assist with BEOs, group resumes, room blocks, and related materials.
Notify clients about key dates, including cut-off dates and payment-schedule deadlines.
Support product quality and a distinctive guest experience; maintain a positive and attentive approach with guests and staff.
Develop and maintain interdepartmental relationships and open communication to ensure efficient information transfer.
Assist with guest inquiries, follow company and safety/security policies, and report maintenance problems, hazards, accidents, or injuries.
Perform other duties reasonably requested by managers or supervisors.