Catering Sales Manager Non Exempt ("Gerente de Eventos y Ventas")

Azul Hospitality Group Detroit • Detroit, MI

8d • $24 - $32 • Onsite

About The Position

The Catering Sales Manager develops new accounts, maintains existing accounts, implements sales and marketing strategies to maximize hotel profits while maintaining customer satisfaction, and meets or exceeds forecasted and budgeted revenue goals. The role manages group and catering accounts, negotiates business and contracts, prospects for new business, builds long-term client relationships, and seeks repeat business. It also coordinates event planning and execution, including customized wedding packages, proposals, menus, event orders, timelines, diagrams, forecasts, schedules, and BEO processes. The manager supports clients and hotel departments, promotes the hotel brand and guest experience, and contributes to the property team and Azul Hospitality culture.

The position is based at Hotel David Whitney in Detroit, Michigan. It is full-time and non-exempt, with a listed hourly range of $24.00–$32.00. The work environment is primarily indoors in a temperature-controlled hotel. Schedules may vary with hotel business needs, and occasional travel may be required.

Requirements

• High school diploma or equivalent required; a bachelor's degree and/or equivalent level of education is also stated.
• One to two years of sales and/or catering experience in the hospitality industry preferred.
• Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
• Ability to travel occasionally as needed.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good verbal, written, and electronic communication skills.
• Knowledge of complex mathematical calculations and computer programs; budgetary analysis capabilities are required.
• Excellent leadership capability and customer-relations skills.
• Detail-oriented, with strong organizational and communication skills.
• Intermediate computer skills and basic computational skills.
• Ability to analyze and anticipate user needs and make judgments about the tools needed at the property level.
• Ability to deal effectively with internal and external customers, including with patience, tact, and diplomacy, and to gather accurate information to resolve conflicts.
• Knowledge of basic Windows OS, MS Office, PMS, PBX, key systems, and POS functions.
• Self-driven and able to work independently.
• Strong issue-resolution and analytical skills, with close attention to detail.
• Thorough knowledge of applicable federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA, and applicable state and local analogues.
• Ability to perform the essential functions with or without reasonable accommodation.
• Ability to meet the position's physical demands, including sitting, standing, walking, lifting, pushing and pulling carts or equipment, and performing bending, climbing, reaching, and repetitive hand and wrist movements.
• Maintain grooming and uniform standards and comply with hotel rules and regulations.
• Regular attendance is essential; schedules may vary to reflect hotel business needs.

Nice To Haves

• One to two years of sales and/or catering experience in the hospitality industry.

Responsibilities

• Manage group and catering accounts to maximize business potential.
• Negotiate group and catering business and contracts to meet or exceed hotel revenue goals, ensuring solicitation and closing details are completed and documented.
• Present the hotel to prospective clients through on-site and field presentations.
• Identify opportunities to upsell food and beverage, room upgrades, audiovisual and lighting upgrades, and spa services when applicable.
• Develop long-term client relationships and repeat business.
• Prospect for catering business through phone calls, outside sales, trade shows, community functions, sales blitzes, internet prospecting, and supplier partnerships.
• Conduct distinctive site inspections for prospective customers.
• Create customized wedding packages, menus, and proposals.
• Respond to customer inquiries within 24 hours or sooner.
• Maintain accurate booking information, including program details, client correspondence, traces, and to-do lists.
• Follow event management procedures, including BEO creation, food and beverage forecasting, resume communication, amenity and VIP designations, and room-block management.
• Produce and distribute accurate banquet and catering event orders, timelines, diagrams, and resumes within hotel timeframes.
• Coordinate, plan, and implement wedding-related marketing tactics and events.
• Produce and distribute the 10-day Event Schedule and BEO Packet and the Daily Events Schedule.
• Lead weekly 10-day BEO readings and daily 3-day BEO readings.
• Support clients by processing leads, investigating hotel and preferred guest program issues, and providing collateral materials.
• Support hotel operations by following up on outstanding responses and responding to client requests by phone, fax, and email.
• Generate reports as needed.
• Coordinate with other hotel departments to facilitate services agreed upon with clients.
• Support and develop the desired Azul Hospitality culture as an active member of the property team.
• Promote product quality and a distinctive guest experience, and help maintain the hotel's appearance.
• Maintain positive, friendly interactions with guests and staff and strong interdepartmental relationships and communication.
• Schedule hotel meetings and business group activities.
• Follow company and safety and security policies and procedures; report maintenance problems, hazards, accidents, or injuries; and complete required safety training and certifications.
• Maintain a clean and professional appearance, protect confidential information and company assets, and build positive working relationships.
• Support quality standards and identify, recommend, develop, and implement improvements to efficiency, productivity, quality, safety, or cost savings.
• Perform other reasonable duties as requested by direct or indirect supervisors.
• Assist with property or owner inquiries as needed.
• Maintain regular attendance and attend scheduled training sessions and meetings.

Benefits

• Competitive compensation and performance-based rewards.
• Comprehensive employee benefits package designed to support well-being.
• Career growth and advancement opportunities.
• Collaborative and supportive team culture.
• A culture emphasizing trust, empowerment, open communication, mutual respect, honesty, and accountability.
• Opportunity to work with recognized hospitality brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED