Catering Sales Manager Non Exempt ("Gerente de Ventas y Catering")

Azul Hospitality•Colorado Springs, CO

3d•$26 - $32•Onsite

About The Position

The Catering Sales Manager develops new accounts, maintains existing accounts, and implements sales and marketing strategies to maximize hotel profits while maintaining customer satisfaction and meeting or exceeding forecasted and budgeted revenue goals. The role manages group and catering accounts, negotiates business and contracts, builds long-term client relationships, and generates repeat business. It also creates customized wedding packages, menus, and proposals; conducts engaging site inspections; and identifies opportunities to increase revenue through food and beverage, room, audiovisual, lighting, and spa offerings. The manager supports event execution through accurate booking records, banquet event orders, timelines, diagrams, forecasts, resumes, room block management, and event schedules. The position coordinates with hotel departments to deliver agreed-upon services, provides client and property support, and contributes to the property's guest experience and Azul Hospitality culture. The manager may also assist with property inquiries, follow safety and security procedures, attend required meetings and training, and perform other reasonable duties as requested by supervisors. This is a full-time, non-exempt position at Hilton Garden Inn Colorado Springs in Colorado Springs, Colorado. The listed pay range is $26.00–$32.00 per hour. The work is primarily indoors in a temperature-controlled environment, with a variable schedule according to hotel business needs. Occasional travel may be required.

Requirements

High school education or equivalent is required; a bachelor's degree and/or equivalent level of education is listed.
One to two years of sales and/or catering experience in the hospitality industry is preferred.
Ability to provide and maintain a valid driver's license, as the position may require operating motorized and electric vehicles.
Ability to travel occasionally as needed.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal, written, and electronic communication skills.
Considerable knowledge of complex mathematical calculations and computer programs; basic computational skills are also required.
Excellent leadership capability and customer relations skills.
Strong attention to detail and outstanding organizational and communication skills.
Intermediate computer skills and knowledge of computer programs, mathematics, and budgetary analysis.
Ability to analyze and anticipate user needs and determine appropriate tools at the property level.
Ability to work effectively with internal and external customers, including using patience, tact, and diplomacy to gather accurate information and resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, PBX, key systems, and POS.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills with attention to detail.
Thorough knowledge of applicable federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including Title VII, ADEA, the Equal Pay Act, the Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA and applicable state and local analogues.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to meet the role's physical requirements, including sitting, standing, walking, lifting, pushing and pulling equipment, and performing repetitive and other listed movements.

Nice To Haves

One to two years of hospitality-industry sales and/or catering experience.

Responsibilities

Manage group and catering accounts to maximize business potential.
Negotiate group and catering business and contracts to meet or exceed hotel revenue goals, ensuring solicitation and closing details are complete and documented.
Make on-site and field presentations to prospective clients.
Identify upselling opportunities, including food and beverage offerings, room upgrades, audiovisual and lighting upgrades, and spa services where applicable.
Develop long-term business relationships and repeat business.
Prospect for new catering business through phone calls, outside sales calls, trade shows, community functions, sales blitzes, internet prospecting, and supplier partnerships.
Conduct distinctive site inspections for prospective customers.
Create customized wedding packages, menus, and proposals.
Respond to customer inquiries within 24 hours or sooner.
Maintain accurate booking information, including program details, client correspondence, follow-up items, and to-do lists.
Follow event-management procedures, including banquet event order creation, food and beverage forecasting, resume communication, amenity and VIP designation, and room block management.
Produce and distribute accurate banquet and catering event orders, timelines, diagrams, and resumes within hotel deadlines.
Coordinate, plan, and implement wedding-related marketing tactics and events.
Produce and distribute the 10-day event schedule and banquet event order packet, as well as the daily events schedule.
Lead weekly 10-day banquet event order reviews and daily 3-day banquet event order reviews.
Support clients by processing leads, investigating hotel and preferred guest program issues, and providing or obtaining collateral materials.
Support the hotel by following up on outstanding responses and communicating with clients by phone, fax, and email.
Generate reports as needed.
Coordinate with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Support and develop the desired Azul Hospitality culture as an active member of the property team.
Promote product quality and a distinctive guest experience; maintain the hotel's appearance and foster positive interactions with guests and staff.
Build interdepartmental relationships and maintain open communication to support efficient information transfer.
Schedule hotel meetings and business group activities.
Assist with property or owner inquiries as needed.
Follow company, safety, and security policies; report maintenance problems, hazards, accidents, or injuries; and complete required safety training and certifications.
Maintain a clean and professional appearance, protect confidential information and company assets, and develop positive working relationships with colleagues.
Support quality standards and identify, recommend, develop, and implement improvements to efficiency, productivity, quality, safety, or cost savings.
Perform other reasonable job duties as requested by direct or indirect supervisors.
Attend scheduled training sessions and meetings and maintain regular attendance; work varying schedules as hotel business needs require.