Sales & Equipment Support Coordinator - UniFirst First Aid & Safety

UniFirst•Earth City, MO

About The Position

The Sales & Equipment Support Coordinator reports to and assists the Sales & Equipment Support Supervisor. The role supports invoicing, vendor communications, supplies, and quality assurance, and works closely with Sales, Accounting, IT, and QA. The position also provides account and technology support to the sales team and handles customer, lease, order, and payment processing tasks.

Requirements

High school diploma required.
Motivated self-starter with flexibility and a strong sense of urgency.
Strong computer skills, including Word and Excel.
Strong attention to detail and accuracy of work.

Nice To Haves

Knowledge of Sage 100 is preferred.

Responsibilities

Process daily sales from the TM's, including back orders, new customers, messages, free products, and manual invoice entries when applicable.
Export GRN's and print daily warehouse restock information.
Print the Pepperi daily summary and compare sales to balance.
Generate and email daily activity reports for sales staff, along with freegoods, back orders, and customer messages for the field.
Monitor department email and respond to or follow up on account transfers, price level changes, account creation, address changes, customer-specific pricing, and credit holds.
Respond to tablet troubleshooting requests involving missing accounts, incorrect item quantities, sync issues, deleting invoices, and general questions.
Process route and frequency changes, lost customers, and applicable account reactivations.
Monitor alerts weekly to ensure they are completed.
Ensure invoice work orders are generated, billed, and logged, and maintain the work order spreadsheet.
Assist the sales team with account inquiries and technology support, including Wi-Fi connections and navigating applications such as OneDrive.
Enter monthly bills for customer leases.
Generate invoices for manual customer leases day to day, bill new leases, and close billing for end-of-contract leases.
Manage tablet equipment and order supplies through the IT department.
Update customer information in Sage 100.
Set up new TM's and process TM terminations in Sage 100 and Pepperi.
Enter Credit Memo work order information into Sage 100 and apply it to the original invoice.
Write up web orders for credit and rebill them to the correct account.
Enter information from picking tickets for sales orders and create invoices for items shipped from warehouse locations.
Invoice return authorization forms.
Process department mail.
Update batches and settle credit cards in PAYA daily, then send totals and discrepancies to Accounts Receivable and the department.
Perform additional tasks and functions as needed.