Sales Engineer

Altice USA•Phoenix, AZ

25d•$85,590 - $115,799

About The Position

The Sales Engineer provides onsite and in-house pre-sale support and post-implementation assistance for complex voice, data, and video solutions to support sales attainment, new sales, and customer retention across the Commercial Sales organization. The role provides Tier II support and consultation on highly complex applications, combining sales, network engineering, customer application design, technical support, and customer service. Working directly with the Sales Force, the Sales Engineer participates in sales calls, designs solutions, and helps ensure customers receive suitable, well-designed products and services. The role primarily supports bulk managed WiFi, bulk data, and video delivery, providing qualified information and design services. The Sales Engineer interfaces with Sales, Network Engineering, Provisioning, Construction, Installation, Service, and the NOC, and works with the Product department on equipment compatibility development.

Requirements

At least 5 years of telecom or technical sales experience working with IP network infrastructure, enterprise and wireless networking, managed broadband services, carrier fiber networks, and related internet technologies and protocols.
Working knowledge of IP network infrastructure, enterprise networking, managed IP access networks, IP internet and wireless protocols, IP video services, VoIP voice solutions, carrier fiber networks, and broadband internet access services.
Strong knowledge of IP networking, enterprise wireless networking, firewalls, VPNs, Ethernet, Passive Optical Networks (PON), cloud and IoT applications, technology stacks, and network telemetry systems.
Knowledge of Hamina/Ekahau, Visio, BlueBeam, Salesforce, MS Office 365 Suite, professional AI tools, and PC-based network utility tools.
Exceptional written and verbal communication skills.
Proficient time-management skills.
Ability to communicate expertly and clearly with customers and their IT personnel.
Proven design and analysis experience with WAN, LAN, the OSI Model, network security, IoT technology-stack layers, IP video, VoIP, IP network infrastructure, Fiber PON/Multi-Gigabit, DOCSIS technology, and HFC broadband internet.
Valid driver’s license and access to reliable transportation.
BSEE or equivalent work experience.
Working knowledge of competitors’ services and networks.

Nice To Haves

CWNA (Certified Wireless Network Associate) certification preferred.
CCNA (Cisco Certified Network Associate) certification preferred.

Responsibilities

Provide the Sales Force with pre-sale technical expertise.
Consult with Account Executives and prospects on technical questions and concerns regarding network design, CVC services, and CPE.
Participate in presentations to potential customers about Managed WiFi Services, Fiber and HFC networks, and Optimum’s technical advantages.
Use consultative and application-selling techniques to support revenue and customer satisfaction where warranted.
Assist Sales Representatives with opportunities that require Visio diagrams.
Interface with customers to determine technical requirements for Optimum Bulk Data and Managed WiFi Services.
Translate technical language into plain English for customers and internal personnel, and communicate customer needs in technical terms to internal teams.
Ensure customer requirements are met while following internal procedures.
Assist Strategic Sales Representatives in gathering information from Optimum departments for RFP/RFI responses.
Participate in special projects and perform other support duties as required.
Provide Tier II support and pre-sale consultation on complex applications.
Interface with Network Engineering, Provisioning, Construction, Installation, Service, and the NOC to complete assigned tasks and support customer satisfaction.
Work with the Product department on equipment compatibility development.
Design presentations and train Sales teams on basic data networking, Optimum Managed WiFi, and basic Fiber PON and HFC Broadband applications and requirements.