Sales Engineer (AV/KVM Products)

Black Box•United States,

13d

About The Position

Black Box is seeking a Sales Engineer to sell, design, and deliver KVM and/or Command/Control Center solutions. The role is a primary technical resource for sales support and actively manages the technology evaluation stage of the solution sales process. Working with the sales team as a technical advisor and product advocate, the Sales Engineer helps ensure solutions are validated for customer applications. The position is responsible for the technical performance of new system deployments, from design through implementation and commissioning, as well as advanced or escalated product support for future business. The role also supports customers, resellers, integrators, distributors, internal teams, and field service technicians through technical demonstrations, training, deployment services, and troubleshooting.

Requirements

Associate’s degree in engineering, Engineering Technology, or Computer Science; significant industry experience may substitute for a formal degree.
At least 5 years of data networking experience in field service, a data center, or a related IT technician environment.
Excellent written, verbal, and listening communication skills with internal and external stakeholders.
Self-motivated, driven, results-oriented, market-oriented, and curious.
Experience or certifications in computer networking, signal switching, and programming or coding for control and visualization technologies.
In-depth understanding of Ethernet protocols, switching, packet processing, and network architecture topologies.
Experience setting up and troubleshooting networking principles at layers 2 and 3; IPsec and/or SSL VPNs; BGP, OSPF, and MPLS routing protocols; and enterprise- or carrier-class routers and switches.
Ability to read blueprints and architectural, mechanical, and electrical documents.
Strong teamwork skills and ability to collaborate in a multidisciplinary team environment.
Strong organizational skills and ability to manage multiple priorities.
Valid United States driver’s license and ability to obtain a valid passport.

Nice To Haves

Industry- and manufacturer-specific certifications, such as A+, Server+, Network+, or Microsoft Certifications.

Responsibilities

Maintain expert-level knowledge of company products and applications.
Explain technology and product positioning to business and technical users.
Provide design and specification development support to resellers, integrators, and distributors.
Deliver or assist with customer presentations and technical demonstrations, in person or virtually, covering core products and services, advanced applications, and emerging technologies.
Assist sales teams with functional and technical responses to RFIs and RFPs.
Understand customer requirements and communicate them to other organizational functions.
Provide technical and product training to internal team members and external customers and partners.
Maintain accurate project plans, schedules, task records, and reports in designated company databases and tools.
Travel to project sites to perform deployment, setup, commissioning, and training services.
Configure and test network switches, AV, KVM, and other system components; troubleshoot network performance issues.
Resolve customer issues in a manner consistent with company mission, values, and financial objectives.
Identify customer needs and sales opportunities to support future growth.
May assist product engineering with new product evaluation, testing, and qualification.
Prepare and deliver sales and technical training, using question-based selling strategies to advance clients in their buying process.
Stay current with technologies and trends and apply this knowledge to products and solutions that address customer problems.
Mentor and coach or train field service technicians; may assist with task management and performance feedback.