Technical Writer - KVM & Control Room Products

Black Box • United States,

13d

About The Position

The Technical Writer creates, manages, and continuously improves technical documentation for Black Box’s product portfolio, with a strong focus on KVM, AV, and IoT solutions supporting its Control Room and Command Center strategy. The role partners with Product Management, R&D, and cross-functional teams to ensure documentation is accurate, user-friendly, and aligned with product lifecycles and customer needs. It also uses AI-driven tools and processes to improve the efficiency, consistency, and scalability of content development.

Requirements

• Exceptional writing, editing, and communication skills with strong attention to detail.
• Strong technical aptitude and ability to explain complex concepts to technical and non-technical audiences.
• Proficiency with AI-powered content creation and editing tools, and openness to adopting emerging documentation technologies.
• Effective collaboration skills with Product Management, Engineering, and R&D teams.
• Ability to quickly learn new technologies, product specifications, and business processes.
• Strong organizational and project management skills, including the ability to balance multiple priorities.
• Ability to mentor and share best practices across the business.
• Strong presentation skills and ability to communicate documentation strategy to leadership and stakeholders.
• Bachelor’s degree in English, Journalism, Communications, Technical Writing, or a related field, or equivalent work experience.
• At least 3 years of technical writing experience, preferably in high-tech product manufacturing or related industries.
• Experience with documentation management systems, AI-driven authoring tools, MS Office, and Adobe Creative Suite.

Nice To Haves

• Technical or engineering education.
• Familiarity with KVM, AV, IoT, or related Control Room technology domains.

Responsibilities

• Produce and maintain technical documentation, including Technical Data Sheets, Application Notes, Product Specification Sheets, Reference Manuals, Training Documentation, How-To Guides, and Technical Web Content for internal and external audiences.
• Collaborate with Product Management and R&D teams to ensure documentation accurately reflects product features, functionality, and updates across the KVM, AV, and IoT product portfolio.
• Apply AI-based content development and editing tools to improve authoring, translation, content reuse, and version control.
• Translate complex technical ideas into clear, concise, and engaging content for diverse audiences, including administrators, system integrators, developers, and non-technical users.
• Study internal processes, drawings, specifications, mockups, and product samples to create precise and usable procedures.
• Analyze existing and potential content to maintain continuity in voice, style, and technical accuracy across documentation.
• Manage updates and revisions across web, print, and partner portals, ensuring accuracy across all systems.
• Support development of control room strategy content, highlighting how Black Box solutions integrate and provide value.
• Anticipate documentation challenges and propose proactive solutions to ensure high-quality deliverables within project timelines.

What This Job Offers

• Job Type: Full-time