Sales Director, Commercial

Talkdesk • San Francisco, CA

1d

About The Position

The Commercial Sales Manager is a frontline sales leader responsible for driving new-logo growth and customer expansion across Talkdesk’s Commercial segment. The role manages eight direct-selling Account Executives and one Inside Sales Representative/Account Manager, with accountability for bookings, pipeline generation, forecast accuracy, sales execution, and talent development.

The leader advances Talkdesk’s Customer Experience Automation (CXA) strategy, helping the team connect AI, automation, and CCaaS to measurable customer business outcomes. The position partners across sales and customer-facing functions, develops a high-performing team, and reinforces Talkdesk’s FAST behaviors: Focus, Accountability, Speed, and Tenacity.

Requirements

• BA/BS degree or equivalent professional experience.
• 7–10+ years of B2B technology sales experience, preferably in SaaS, CCaaS, CX, AI, or related cloud technologies.
• 4+ years of frontline sales management experience leading quota-carrying sales teams.
• Proven success achieving bookings targets and driving new-logo acquisition and pipeline generation.
• Strong coaching capabilities across discovery, value selling, executive engagement, competitive positioning, negotiation, and closing.
• Strong command of pipeline management, forecasting, territory planning, and sales operating rhythms.
• Ability to translate AI and technology capabilities into measurable customer business outcomes.
• Strong Salesforce proficiency and a data-driven approach to managing sales performance.
• Excellent leadership, communication, presentation, and executive engagement skills.
• Strong hunter mentality with a bias toward action, accountability, and winning.
• Ability to travel as required, up to 50%.

Nice To Haves

• Experience selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions.

Responsibilities

• Lead, coach, and develop a team of Commercial Account Executives and an Inside Sales Representative/Account Manager to achieve bookings, pipeline, and growth targets.
• Drive Talkdesk’s CXA sales strategy, positioning AI, automation, and CCaaS against customer business challenges and desired outcomes.
• Focus on new-logo acquisition while driving expansion and cross-sell opportunities within the existing customer base.
• Conduct structured weekly one-on-ones, pipeline reviews, forecast calls, and deal strategy sessions focused on opportunity progression, pipeline creation, qualification, and closing plans.
• Own forecast accuracy and give leadership visibility into commit, upside, pipeline coverage, deal risks, and actions needed to achieve targets.
• Coach sellers on discovery, value-based selling, executive engagement, competitive positioning, negotiation, and closing strategy.
• Build a pipeline-generation culture through AE prospecting, SDR collaboration, partners, Marketing programs, and account-based strategies.
• Engage in strategic opportunities and help sellers navigate complex buying committees, competitive situations, pricing, procurement, and executive alignment.
• Partner with SDR, Marketing, Solutions Engineering, Channel, Customer Success, and Professional Services to create pipeline, accelerate deals, and deliver a strong customer experience.
• Drive disciplined execution of Talkdesk’s sales methodology, qualification standards, Salesforce hygiene, and key sales KPIs.
• Recruit, onboard, develop, and retain high-performing Commercial sales talent.
• Model and reinforce Talkdesk’s FAST behaviors: Focus, Accountability, Speed, and Tenacity.

Benefits

• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees, subject to manager approval and business needs
• Accrual-based paid time off for non-exempt employees, subject to manager approval and business needs
• 14 paid holidays each year
• Equity and short-term bonus or commission incentives may be available based on level and role

What This Job Offers

• Job Type: Full-time
• Career Level: Manager