Sales Development Representative (SDR)
About The Position
Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role As a Sales Development Representative (SDR), your core responsibility will be generating high-quality pipeline and helping build and improve our outbound motion. You’ll develop deep knowledge of our product and use that insight to engage and educate potential customers. This is not a traditional SDR role focused only on booking meetings. As an early team member, we’re looking for builders with an entrepreneurial mindset who want to experiment, test messaging, build outbound systems, and help us scale pipeline generation. The ideal candidate is curious, resourceful, and excited to go beyond standard outbound playbooks to help build a modern outbound engine. You will report to our SDR Manager. This is an in-person role, expected to be in our San Francisco office 5x days a week.
Requirements
- 1+ years' experience working in a B2B SaaS sales role
- Team player with relentless curiosity and a strong work ethic
- Experience using CRM and sales engagement tools such as Salesforce, Gong, Nooks, or similar tools
- Proven builder mentality with an entrepreneurial spirit; ideally has built something from the ground up before (a program, project, business, organization, or initiative) and is excited to experiment, test new ideas, and help build from scratch.
- Comfortable operating in a fast-moving environment with evolving processes and priorities
- Strong interest in AI, automation, and modern sales strategies
Responsibilities
- Increase pipeline by generating and booking meetings with outbound prospects
- Hit monthly and quarterly outbound goals across cold calls, email, LinkedIn, and other channels while balancing personalization at scale
- Develop and execute account penetration strategies by conducting market and account research, identifying key stakeholders, and crafting targeted outbound campaigns.
- Use AI tools and automation to work more efficiently, personalize outreach at scale, and improve outbound prospecting.
- Run discovery calls with prospects to qualify opportunities and understand business challenges
- Attend in-person events, conferences, and customer meetups to generate new opportunities and build relationships
- Partner closely with Account Executives, Marketing, and RevOps on outbound strategy, campaigns, and lead generation efforts
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
