Sales Development Flex Manager

ServiceTitan•Toronto, ON

1d•$123,300

About The Position

As the Sales Development Flex Manager, you will play a pivotal and uniquely impactful role across ServiceTitan’s Sales Development organization. This is a high-visibility opportunity for an adaptable, results-driven leader who thrives on variety, loves building high-performing teams, and wants to make a broad organizational impact. In this role, you will serve as a “floating” first-line SDR Manager, stepping in to provide coverage and lead Sales Development Rep (SDR) teams across the organization during manager absences or working on special high-impact projects. During coverage periods, you’ll be embedded with a team—running the full playbook of a front-line manager—while gaining exposure to 5+ second and third-line leaders and directly influencing pipeline production across the business. Your primary focus will be on leading a team of outbound Sales Development: cold calls, cold emails, direct mail, creative follow-up—whatever it takes to help us find and serve as many service contractors as possible. If you thrive in a fast-paced environment, love developing early-career talent, and want to build your management toolkit across a world-class SDR organization, this is the role for you.

Requirements

Direct experience as an SDR/BDR with applicable team lead or management experience.
Direct experience in a closing AE role for 12+ months.
Strong preference for 1+ years of sales management experience.
Outbound-specific cold-calling experience—not just inbound lead handling.
Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team.
Strong understanding of outbound pipeline generation processes and methodology.
Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time.
Exceptional operational excellence skills with strong organizational foundations.
Expert communication and presentation skills with high emotional intelligence.
Strong interpersonal skills and ability to build trust quickly across teams and leadership levels.
Analytical mindset, comfortable generating reports and identifying trends in data.
Openness to change and eagerness to take on new assignments, projects, and team environments based on business need.
Proficiency with Salesforce.com is required.
Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred.
Adept at adopting and rolling out new sales enablement technologies.

Responsibilities

Lead & Develop SDR Teams: Manage SDRs on objectives, activity metrics, and performance achievement.
Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability.
Serve as a mentor and steward of the ServiceTitan culture for your team.
Motivate, incentivize, and recognize team members to encourage top performance.
Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging.
Drive Pipeline & Strategy: Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team.
Shape and implement SDR strategy and outbound processes for the teams you cover.
Report to senior management on operational and financial KPIs.
Help evaluate new technologies and programs to drive superior SDR performance.
Flex Across the Organization: Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team.
Maintain all internal customer and business partner relationships aligned to the team you are covering.
Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs.
Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment.
Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization.
Over-communicate updates, observations, and needs to senior leadership to ensure team continuity.
Recruit & Build: Recruit, interview, and onboard new SDR team members to support organizational growth.
Help onboard and train new hires for speed-to-ramp and long-term success.
Partner hand-in-hand with senior leadership to build the best SDR organization in the country.

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program.
Leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision for you and your dependents.
RSP match.
Employee assistance program.
Parental leave and support.
Up to $20k in adoption reimbursement.
On demand maternity support through Maven Maternity.
Free breast milk shipping through Maven Milk.
Financial planning tools.