Sales Coordinator - Moxy Charlotte

Lexima • Charlotte, NC

5d

About The Position

Lexima Lodging is seeking an experienced, results-driven Sales Coordinator for Moxy Charlotte. The position coordinates group needs and provides sales support as needed. The Sales Coordinator maintains professional relationships with client contacts and handles customer service, correspondence, and communication. Revenue-related functions and duties may also be assigned. The role applies the hotel's service philosophy when dealing with clients, guests, and coworkers.

The Sales Coordinator works with hotel departments to facilitate client services, responds to inquiries, conducts site tours, and supports the booking and execution of group blocks and social events. The position also manages group reservations and room-block details, supports event billing and reporting, maintains client files and relationships, and assists the Director of Sales with sales materials, proposals, and contracts.

Requirements

• Previous experience in hospitality or another service-related field or industry.
• Must work well in stressful, high-pressure situations.
• Must be a team player and lead by example.
• Must demonstrate knowledge of and adhere to excellent service philosophy and standards.
• Effective time-management skills.
• Must be able to work weekends as needed.
• Must have a valid driver's license for the applicable state.
• Must be fluent in English.

Nice To Haves

• Bachelor's degree preferred, with an emphasis in Hotel Management or Hospitality.

Responsibilities

• Communicate information and ideas clearly and effectively to clients, guests, and coworkers.
• Participate in weekly scheduled sales and BEO meetings.
• Develop an understanding of hotel operations, including food and beverage, front desk, reservations, housekeeping, maintenance, and guest services.
• Work with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Respond to individual and group inquiries in a timely manner.
• Conduct site tours for potential clients and guests as needed.
• Maintain relationships with existing clients and explore ways to increase revenue from that client base.
• Solicit sales leads and referrals from in-house guests.
• Assist with implementing special promotions relating to direct sales segments.
• Handle details for booking and executing group blocks, including resumes, confirmations, charges, and cutoff dates.
• Manage room-block reservations and cutoff dates.
• Welcome group contacts upon arrival and ensure guest satisfaction.
• Follow up with clients during and after departure to check satisfaction and seek future bookings.
• Assist with planning Moxy's social calendar and social events.
• Book social events, birthday parties, and wedding events.
• Review daily postings of charges to client master accounts, resolve discrepancies, and process necessary adjustments.
• Review final bills before presenting them to clients.
• Complete post-conference reports for senior management and other reports as requested.
• Maintain current, organized client files.
• Follow up on requests within 24 hours and complete assigned tasks within approved timelines.
• Develop a trace system to regularly contact and maintain relationships with primary clients and in-house guests.
• Assist the Director of Sales with letters, brochure packets, and invitations.
• Develop professional group proposals and contracts.
• Produce group-block invoices in a timely manner.
• Perform other duties as requested by the General Manager and/or Director of Sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level