Sales Coordinator - The Piedmont at Buckhead

The Piedmont at Buckhead•Atlanta, GA

About The Position

The Sales Coordinator supports the sales department and move-ins at The Piedmont at Buckhead. The role builds trust with prospects by showcasing community life and how it can enhance well-being, and partners with the sales and community teams to deliver an exceptional experience. Approximately 75% of the role's time is spent working in the CRM. The coordinator provides tours when the Sales Director is unavailable and reports to the Director of Sales. Responsibilities include responding to inbound inquiries, contacting and following up with leads, scheduling tours, helping personalize prospect experiences, and organizing and participating in community sales events. The position is scheduled Wednesday through Sunday, depending on current community schedules, and includes other duties as assigned.

Requirements

High school diploma or GED.
Prior customer service experience in a customer-facing industry.
Excellent verbal, problem-solving, and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Comfort with ambiguity and the ability to identify relevant information in complex situations, make sound decisions, and work with minimal direction.
Ability to understand the sales function and assigned community and make recommendations as business needs evolve.
Excellent time management and ability to meet deadlines and maintain consistent, regular attendance.
Professional appearance, demeanor, and conduct.
Proficiency with Microsoft Office, CRM software, and other business-related software.

Responsibilities

Respond to inbound phone, email, and web inquiries within two hours when the Sales Director is unavailable.
Use the One Day platform to send at least three personalized videos to prospects each week.
Schedule in-person community tours for the Sales Director and conduct tours when the Sales Director is unavailable.
Assist with personalized "One Extra" experiences that reflect prospects’ interests and communicate the community’s value.
Organize and execute community sales events.
Submit catering worksheets to the Dining Services Director at least two weeks before events.
Participate in events, conduct tours as directed, and help set up and take down events.
Use the CRM to follow up with leads and encourage new and repeat community tours.
Immediately reach out to leads who inquire through the CRM or directly to the community.
Perform other duties as assigned.