Sales Coordinator - The Piedmont at Buckhead

Senior Resource Group, LLC•Atlanta, GA

1d•$24 - $26

About The Position

The Sales Coordinator supports the sales department and move-ins at The Piedmont at Buckhead. The role builds trust with prospects by showcasing community life and how it can enhance well-being. Approximately 75% of the position’s time is spent working in the CRM. The coordinator schedules tours for the Sales Director and conducts tours when the Sales Director is unavailable, while partnering with sales and the community team to provide an exceptional experience. This position reports to the Director of Sales. The schedule is Wednesday through Sunday, depending on current schedules at the community. The role also includes event support, CRM follow-up, and other duties as assigned.

Requirements

High school diploma or GED.
Prior customer service experience in a customer-facing industry.
Excellent verbal, problem-solving, and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Comfort with ambiguity and the ability to identify relevant information, connect details, make sound decisions, and work with minimal direction.
Ability to understand the sales function and assigned community and make recommendations as business needs evolve.
Excellent time management, ability to meet deadlines, and consistent, regular attendance.
Professional appearance, demeanor, and conduct.
Proficiency with Microsoft Office, CRM software, and other business-related software.
Ability to talk and listen regularly; sit, use hands to finger, handle, or feel, and reach with hands and arms frequently; and stand, walk, climb, or balance occasionally.
Ability to occasionally lift and/or move up to 50 pounds.

Responsibilities

Respond to inbound inquiries by phone, email, and web within two hours when the Sales Director is unavailable.
Use the One Day platform to send at least three personalized videos to prospects each week.
Schedule in-person community tours for the Sales Director and conduct tours when the Sales Director is unavailable.
Assist with personalized “One Extra” experiences that reflect prospects’ interests and showcase the community’s value.
Help organize and execute community sales events.
Submit catering worksheets to the Dining Services Director at least two weeks before each event.
Participate in each event and conduct tours as needed and directed by the Sales Director.
Participate in event setup and take-down.
Use the CRM to follow up with leads and encourage scheduling of new and repeat community tours.
Follow up with existing CRM leads and promptly contact all leads who inquire through the CRM or directly with the community.
Perform other duties as assigned.