Sales Coordinator

Marriott•Waikoloa, HI

6h•$24 - $30

About The Position

The Sales Coordinator performs general office duties to support Sales & Marketing and prepares sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders. The role promotes awareness of the brand, assembles information and promotional materials, and uses sales techniques to maximize revenue while maintaining guest loyalty. It also involves entering, retrieving, reconciling, and verifying sales-process information in relevant software; answering questions about property facilities and services; and serving as a client contact by phone and email. The role follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and provides courteous guest service. The coordinator communicates professionally, prepares and reviews written documents accurately, builds positive working relationships, supports team goals, and meets quality assurance standards. The position may include other reasonable duties as requested by supervisors.

Requirements

At least 1 year of related work experience.
High school diploma or G.E.D. equivalent.

Responsibilities

Perform general office duties supporting Sales & Marketing, such as filing, sending emails, typing, faxing, and copying.
Prepare sales-related documents, including proposals, contracts, and banquet event orders.
Promote awareness of the brand image internally and externally.
Gather materials and assemble information packages, such as brochures and promotional materials.
Use sales techniques to maximize revenue while maintaining existing guest loyalty.
Enter, retrieve, reconcile, and verify sales-process information, such as commissions, leads, and third parties, in relevant software.
Answer guest questions about property facilities and services, including operating hours, rates, room types, packages, promotions, entertainment, restaurants, and special events.
Serve as a point of contact for clients and respond to questions and requests by phone and email.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.