Sales Coordinator

Concord Hospitality Enterprises•Hasbrouck Heights, NJ

10d

About The Position

The Sales Coordinator serves as a direct link between the hotel’s front desk and sales team. The role assists with incoming group and meeting reservation calls and supports the sales team with contracts, room blocks, and communication across the hotel to ensure guests and corporate clients receive the services promised. The position also offers opportunities for career development and advancement within the company. The coordinator supports administrative and operational aspects of group and event bookings, including room blocks, reporting, client notifications, group resumes, event orders, BEOs, and billing details. They track and communicate pre-event, event, and post-event details with clients and internal partners, and learn about the hotel’s food and beverage offerings, function spaces, audiovisual services, and other event-related details. The role uses digital sales systems and hotel sales processes and strategies to meet individual and team goals. The coordinator also participates in required meetings, calls, reporting, planning, and training, and works collaboratively to support hotel and team objectives.

Responsibilities

Serve as an initial contact for incoming sales calls and respond promptly and professionally to internal partners and external customers.
Communicate clearly and concisely through all communication channels.
Manage time effectively, plan proactively, stay organized, and maintain attention to detail.
Assist with or manage room blocks, reporting, client notifications about key dates and deadlines, group resumes, event orders and BEOs, billing details, and other booking and event administration.
Track, detail, and communicate event and group particulars with internal partners and external clients before, during, and after events.
Learn about hotel food and beverage products, pricing, presentation, function space, audiovisual services, and other details relevant to group and event success.
Learn and use digital sales systems and sales processes, including Delphi, CI/TY, PMS, and the sales call process.
Understand and apply the hotel’s sales strategies, including rates, fees, and budgeted goals, to achieve individual and team goals and complete job duties efficiently.
Prepare for, participate in, and report out at required internal meetings, conference calls, reporting, planning, training, and other communications.
Work collaboratively and make decisions that support hotel and team goals.
Take ownership of career development and advocate for training and job opportunities to develop professional skills.