Sales Coordinator

Steffes•Dickinson, ND

About The Position

The Sales Coordinator performs administrative and customer service functions to maintain and enhance customer relations and helps represent Steffes’ steel fabrication capabilities in the selling and promotion of products. The role supports communication across company departments and helps ensure orders, customer requests, and related processes are coordinated accurately. The position coordinates sales orders, job creation, shipping documentation, invoicing, customer account activity, customer forecasts, and service work orders. It also supports customer issue resolution, product availability follow-up, outside warehouse inventory, quoting for existing products, and assigned sales activities. The Sales Coordinator is expected to foster collaborative relationships with customers, suppliers, coworkers, and management, and to contribute to company strategic, quality, and safety objectives. The work involves walking, sitting, or standing for significant periods; lifting, carrying, pushing, and pulling specified weights; climbing ladders or stairs; and stooping, crouching, kneeling, bending, handling, feeling, and gripping. The role may involve internal and external environmental conditions. It also requires learning and remembering processes, maintaining focus, completing tasks independently, making timely workflow decisions, communicating with visitors, and meeting speed or productivity expectations.

Requirements

High school diploma or GED.
6–24 months of demonstrated customer service or related field experience.
Intermediate Microsoft Excel and Outlook skills.
Patient, well organized, and service oriented.
Excellent communication skills and telephone etiquette.
Basic math and reading skills.
Ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
Ability to climb ladders and/or stairs.
Ability to walk, sit, or stand to a significant degree and to stoop, crouch, kneel, bend, handle, feel, and grip as required.
Ability to learn and remember tasks and processes, maintain focus, work independently, make timely workflow decisions, communicate with visitors, and complete tasks under speed or productivity expectations.
An acceptable combination of education and experience may be considered.

Nice To Haves

ERP experience.

Responsibilities

Enter and communicate sales orders, job creations, shippers, and invoices.
Maintain Kanban boards.
Monitor customer-specific websites for order retrieval and shipment confirmation.
Manage sales activity and customer forecasting for each account.
Establish and maintain cell metrics.
Research debit and credit memos and coordinate actions with the finance department.
Understand bills of materials, routings, inventory, and adjustments in the ERP system.
Act as internal project coordinator on assigned customer jobs.
Coordinate resolution of customer problems and complaints through non-conformance reports.
Follow up with production and purchasing on product availability and shortages for current and overdue orders.
Maintain outside warehouse inventory, including shipping, tracking, and restocking.
Follow shipping processes and provide documentation specific to each country for international shipments.
Build and maintain good customer relationships.
Document relevant customer correspondence for future reference using MS Outlook journaling.
Assist sales with assigned cold calls, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits.
Prepare quotes for existing products.
Coordinate service work orders.
Maintain a positive work atmosphere through collaborative conduct and communication with customers, suppliers, coworkers, and management.
Help the company meet its strategic, quality, and safety objectives.
Perform other duties as assigned.
Demonstrate excellent customer service and behavior consistent with the Steffes Code of Conduct and Core Values.
Perform work in compliance with environmental, health, and safety training and procedures; report EHS incidents or concerns to a supervisor and contribute to the EHS program.
Participate in job-specific training and complete work according to standard work, processes, and procedures; notify a supervisor when work cannot be completed as required.
Support company policies and procedures by communicating professionally, striving for quality, promoting a positive image of Steffes and its products, and being timely and punctual.