Sales Coordinator

Residence Inn/SpringHill Suites Indianapolis•Indianapolis, IN

10d•$17 - $18

About The Position

The Sales Coordinator provides administrative and operational support to the Sales team, helping coordinate sales efforts, maintain organized documentation, and facilitate communication between departments in support of hotel bookings, meetings, and special events. The role helps maintain efficiency and high service standards within the Sales department. Responsibilities include supporting contracts, proposals, and correspondence; assisting with sales and marketing activities; coordinating group reservations, meeting rooms, event setups, and related documentation; maintaining sales records; supporting sales meetings and reporting; and handling calls and office needs. The Sales Coordinator also contributes to a positive guest experience through courteous, professional interactions and collaboration with other departments. The position requires at least one year of secretarial or administrative experience, preferably in a hotel environment. An associate or college degree is preferred, or equivalent education and experience. Sales experience is also preferred. The role includes weekend work as required, meeting with guests and assisting with check-ins, and occasionally lifting up to 15 pounds.

Requirements

At least one year of secretarial or administrative experience; hotel experience is preferred.
Strong organizational and detail-oriented skills, with the ability to multitask effectively.
Excellent verbal and written communication skills.
Availability to meet with guests, assist with check-ins, and work weekends as required.
Self-motivated, able to work independently, and able to thrive in a fast-paced environment.
Ability to occasionally lift up to 15 pounds and handle equipment, including computers and printers.

Nice To Haves

College or associate degree, or an equivalent combination of education and experience.
Sales experience.

Responsibilities

Provide support to the Sales team in preparing and executing contracts, proposals, and correspondence.
Assist with sales efforts, including soliciting new business and selling guestrooms, meeting space, and catering services.
Conduct site tours and assist with hotel and sales-related events, including parties and blitzes.
Oversee social networking sites and assist with marketing through direct mail projects, sales packets, and promotional materials.
Coordinate group reservations, meeting rooms, and event setups with other departments to ensure requested services are delivered accurately and on time.
Prepare and manage Banquet Event Orders (BEOs) and other event documents, and distribute them to appropriate departments.
Maintain an organized filing and trace system for sales-related documentation.
Manage meeting room reservations and coordinate setup and equipment requirements.
Answer incoming calls, provide information, and route calls to appropriate team members.
Produce weekly productivity reports for sales meetings and take accurate meeting minutes.
Complete monthly group status reports on time and assist group leaders when necessary.
Maintain office supply inventory and ensure office equipment is functional.
Perform other duties as assigned to support the Sales team.
Enhance the guest experience by treating guests with respect and courtesy and conducting interactions professionally in line with company standards.
Collaborate with other departments to support seamless service delivery and guest satisfaction.