Sales Coordinator

Residence Inn/SpringHill Suites Indianapolis•Indianapolis, IN

About The Position

The Sales Coordinator provides administrative and operational support to the Sales team, helping coordinate sales efforts, maintain organized documentation, and facilitate communication between departments for hotel bookings, meetings, and special events. The role supports efficiency and service standards within the Sales department. The Sales Coordinator assists with contracts, proposals, correspondence, business solicitation, guestrooms, meeting space, catering, site tours, marketing materials, group reservations, and event coordination. The position also manages sales and event documentation, meeting room reservations, calls, reports, meeting minutes, office supplies, and equipment. The role includes supporting guest experience and collaborating with other departments to deliver services professionally and courteously. The position pays $17.00–$18.00 per hour, based on experience and qualifications. An associate’s or college degree is preferred, or an equivalent combination of education and experience. At least one year of secretarial or administrative experience is required; hotel experience and sales experience are preferred. Weekend availability is required. The role may require occasional lifting of up to 15 pounds and handling office equipment such as computers and printers.

Requirements

At least one year of secretarial or administrative experience.
Strong organizational and detail-oriented skills, with the ability to multitask effectively.
Excellent verbal and written communication skills.
Availability to meet with guests, assist with check-ins, and work weekends as required.
Self-motivation and ability to work independently in a fast-paced environment.
Ability to lift up to 15 pounds occasionally and handle equipment, including computers and printers.
Must be at least 18 years old.

Nice To Haves

College or associate’s degree, or equivalent combination of education and experience.
Administrative experience in a hotel environment.
Sales experience.

Responsibilities

Provide Sales team support with contracts, proposals, and correspondence.
Assist with sales efforts, including soliciting new business and selling guestrooms, meeting space, and catering services.
Conduct site tours and assist with hotel and sales-related events, such as parties and blitzes.
Oversee social networking sites and assist with marketing through direct mail projects, sales packets, and promotional materials.
Coordinate group reservations, meeting rooms, and event setups with other departments to ensure requested services are delivered accurately and on time.
Prepare and manage Banquet Event Orders (BEOs) and other event-related documents, and distribute them to appropriate departments.
Maintain an organized filing and trace system for sales-related documentation.
Manage meeting room reservations and coordinate setup and equipment requirements.
Answer incoming calls, provide information, and route calls to appropriate team members.
Produce weekly productivity reports for sales meetings and take accurate meeting minutes.
Complete monthly group status reports on time and assist group leaders when necessary.
Maintain office supplies inventory and ensure office equipment is functional.
Perform other duties as assigned to support the Sales team.
Enhance the guest experience and treat guests with respect and courtesy.
Conduct guest interactions in a courteous and professional manner, in alignment with company standards.
Collaborate with other departments to support seamless service delivery and guest satisfaction.