Sales Coordinator
About The Position
The Sales Coordinator provides administrative, operational, and sales support to the Sales & Marketing Department for Hyatt House LAX and Hyatt Place LAX. The role helps keep the sales department organized, ensures timely follow-up on business opportunities, coordinates client communications, and supports the sales team in achieving revenue goals for both properties. The ideal candidate is highly organized, detail-oriented, proactive, professional, and comfortable in a fast-paced hotel environment. The Sales Coordinator serves as a link between the sales team, hotel operations, clients, and prospective customers. This is an active part of the revenue-generating team, requiring initiative, follow-through, and a solution-oriented approach. Success is measured by timely inquiry responses and follow-up; accuracy of contracts, proposals, reports, and group documentation; organization of sales files and CRM records; support for both hotel sales teams; effective communication with hotel departments; anticipating departmental needs; and contributing to the efficiency and productivity of the Sales & Marketing Department.
Requirements
- Strong written and verbal communication skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and a customer-focused attitude.
- Ability to work independently while supporting a collaborative sales team.
Nice To Haves
- Previous hotel experience.
- Previous administrative or sales coordination experience.
- Familiarity with hotel sales systems, CRM platforms, and property management systems.
Responsibilities
- Provide daily administrative support to the Dual Director of Sales & Marketing and the sales team.
- Prepare sales proposals, contracts, correspondence, presentations, and client documents.
- Maintain organized electronic sales files and client records.
- Assist with weekly sales reports, production reports, and department updates.
- Maintain accurate sales calendars, appointments, and meeting schedules.
- Assist with expense reports, purchase requests, and departmental paperwork.
- Monitor incoming sales inquiries and distribute leads to the appropriate sales manager.
- Assist with responses to RFPs, group inquiries, and corporate requests.
- Maintain accurate lead tracking and follow-up records, and update leads and opportunities in hotel sales and CRM systems.
- Follow up on outstanding proposals and pending contracts as directed, and help identify opportunities to generate repeat business.
- Assist with group room blocks, rooming lists, booking instructions, and group resumes; communicate important details to hotel operations.
- Coordinate site inspections and client appointments, and help organize client meetings, familiarization tours, and sales events.
- Ensure group documentation is accurate and distributed to the appropriate departments.
- Assist with sales presentations, marketing materials, promotional campaigns, social media, and property marketing initiatives as assigned.
- Help coordinate client appreciation events and hotel promotions, and maintain property information, fact sheets, and sales collateral.
- Assist with sales blitzes, prospecting activities, and trade show preparation.
- Serve as a communication liaison between the sales department and hotel operations.
- Participate in daily sales stand-up meetings and weekly department meetings.
- Help track sales activities, appointments, site visits, and prospecting efforts.
- Assist with special projects and assignments from the Director of Sales & Marketing.
- Maintain professional and positive communication with clients, colleagues, and hotel leadership.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
