Sales Coordinator

PETOSKEY PLASTICS • Petoskey, MI

25d • $50,000 - $55,000 • Onsite

About The Position

The Sales Coordinator serves as the main point of contact between Sales, Manufacturing, Purchasing, Accounting, Shipping, and customers. The role manages day-to-day purchase order fulfillment, including receiving, processing, and overseeing orders through satisfactory delivery. The coordinator also manages customer-requested returns and adjustments, keeps informed about new products and pricing, and supports customers to ensure a smooth sales process.

Requirements

• Proven experience in a similar role, preferably in a sales or customer service environment.
• Detail-oriented with a high level of accuracy in data entry and order processing.
• Strong organizational skills and the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Analytical, mathematical, or other quantitative skills.
• Task- and detail-oriented.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to adapt to changing priorities and deadlines.
• Service-oriented approach to problem solving.
• Ability to understand and navigate various customer portals as required.
• Ability to maintain a polite and professional tone in all forms of communication, including emails and meetings.
• Proficient in Microsoft Office Suite.
• Regular and reliable attendance.
• Ability to stand, sit, walk, lift and carry up to 30 pounds, read, write, solve problems, make decisions, and concentrate.

Nice To Haves

• Associate or bachelor's degree in Business Administration or a related field.

Responsibilities

• Establish strong business relationships with customers and act as a liaison with internal departments, including Sales, Scheduling, Manufacturing, Shipping, and Accounting.
• Answer inbound customer calls and handle administrative requests in a timely manner.
• Update part numbers and pricing templates in the ERP system and customer portals as required.
• Assist with samples and trade show promotions.
• Process sales orders accurately and efficiently, recording details correctly and ensuring fulfillment according to customer requirements and company policies.
• Work with the division manager, customers, and Scheduling to ensure forecasts are accurate and up to date.
• Assist in implementing new and updated procedures.
• Create, review, and analyze internal reports, including open order reports, aged inventory, and TDF reports.
• Provide customers with timely purchase order status information and solutions to support customer satisfaction.
• Identify continual improvement opportunities.
• Follow company policies and standard operating procedures, and attend company meetings and events as required.
• Track and measure on-time delivery and work closely with the warehouse and Shipping.
• Adhere to the Quality Management System.
• Perform additional duties as assigned by management.

Benefits

• Medical, prescription, dental, and vision benefits
• Paid time off (PTO)
• Employer contribution of 3% of annual earnings to a 401(k), regardless of employee contribution
• Profit sharing
• Tuition reimbursement
• Wellness reimbursement of up to $400 annually
• Life insurance
• Short- and long-term disability
• Paid training

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree