Sales Coordinator

Choice Hotels International•Seattle, WA

10d•Onsite

About The Position

The Sales Coordinator provides administrative and clerical support to the director and managers of sales, catering, and marketing, and assists with special projects. At the Radisson Seattle Airport, the role supports the Sales & Marketing team in a fast-paced hotel environment. Duties include organizing communications and records, assisting with group, convention, and catering sales activity, supporting customer and event needs, and helping deliver guest satisfaction and genuine hospitality. The position is offered at a rate of pay of $23.00. The hotel operates seven days a week, 24 hours a day, and associates may need to move between shifts or adjust duties as business needs dictate. The role requires maintaining a hospitable service atmosphere.

Requirements

High school diploma required.
Proficient computer skills, including Microsoft Office Suite and Delphi and/or Opera.
Strong verbal and written communication skills.
Strong mathematical skills.
Able to collaborate effectively in a team environment.
Required to stand, sit, and walk for extended periods.
Able to lift, carry, or otherwise move items and exert force up to 75 pounds.
Able to use manual dexterity with common office equipment, including computers, printers, and phones.
Must be prepared for possible shift changes and altered duties as business needs dictate.
Pre-employment drug testing, background checks, and E-Verify are required; employment is conditional on verifying identity and legal authorization to work in the United States.

Nice To Haves

Associate's degree preferred.
One to three years of hotel experience preferred.
Local market knowledge preferred.
General knowledge of contract laws is a plus.

Responsibilities

Provide routine administrative and clerical support to sales and catering team personnel.
Support, distribute, and organize customer and hotel communications, including phone coverage, emails, reports, solicitation, and voice-of-customer communications.
Produce reports and communications as needed.
Participate in developing and implementing hotel business strategies aligned with Radisson's mission, vision, values, and strategies.
Assist with developing and implementing strategies to achieve group, convention, and catering sales goals.
Assist with preparation of group-, convention-, and catering-related business to contribute to team and individual goals.
Support managers working with convention planners, sales account managers, and clients.
Assist Sales with prospective customers.
Assist with on-site client inspections and explain available services, meeting-room and sleeping-room setups, and capabilities.
Support customer satisfaction for convention and group business and regularly follow up with key contacts.
Ensure materials comply with brand standards.
Maintain information flow to and from sales and/or the team, and review work files for assigned accounts and managers.
Communicate client requests through group resumes, BEOs, and billing distribution to departments effectively and promptly.
Prepare reports to support management decision-making and evaluation of work activities.
Manage inquiry logs, Group Room Control (GRC), and group diary logs.
Provide the Radisson experience and pursue 100% guest satisfaction through genuine hospitality and by exceeding guest expectations.
Take personal responsibility, give guests personal attention, and use teamwork when providing service.
Listen, apologize with empathy, find solutions, and follow through when resolving guest problems.
Provide ongoing Yes I Can! genuine hospitality and teamwork.
Recognize when a guest is dissatisfied and use judgment about when to apply the 100% Guest Satisfaction approach.
Perform other duties assigned by management to provide guest satisfaction and genuine hospitality.
Perform general office duties, including word processing, typing, emailing, filing, data entry, faxing, copying, correspondence, telephone answering, mail processing, note-taking or dictation, and travel arrangements.