Sales Coordinator

ClarkDietrich • Riverside, CA

4d • Onsite

About The Position

ClarkDietrich is hiring a Sales Coordinator to support its Sales department at the Riverside, California location. The role greets and directs visitors and employees, handles incoming calls, and maintains a clean, welcoming, and secure reception area. It provides sales and customer support, including assisting when an Account Representative is out of the office and preparing reports as needed.

The Sales Coordinator serves as a customer contact for order and quote management. Responsibilities include receiving and entering production orders, checking pricing and product details for accuracy, entering and following up on quotes, and maintaining customer relationships and contact information. The role coordinates daily shipping schedules and partial truckloads with the shipping coordinator, communicates ship dates and delivery times to customers, and follows up to support on-time delivery. It also maintains customer calling patterns and CRM records, shares relevant information with account representatives, territory managers, and plant management, and handles sales adjustments, returns, and pickup coordination. The position works with offsite locations to resolve problems and involves limited travel to an assigned territory.

Requirements

• Strong communication, customer service, and organizational skills.
• Attention to detail.
• Ability to work in a team environment.
• Excellent Microsoft Office skills.
• Strong interest in continuous improvement.
• Ability to work with offsite locations to resolve problems.
• Strong work ethic.
• Ability to analyze complex issues.
• At least 2 years of experience selling in a manufacturing environment.

Responsibilities

• Greet, welcome, and direct visitors and employees.
• Maintain a clean, welcoming, and secure reception area.
• Direct phone calls to the appropriate person and answer questions.
• Support the Sales department, including covering for an Account Representative when needed and creating reports.
• Serve as a customer contact for order management and build and maintain customer relationships.
• Receive and enter production orders and review pricing and product information for accuracy.
• Work with the sales manager to meet or exceed company metrics.
• Coordinate daily shipping schedules and partial truckloads with the shipping coordinator.
• Advise customers of ship dates and times, schedule truck deliveries with accurate dates, and follow up on on-time delivery.
• Serve as a customer contact for quote management; enter quotes using pricing guidelines, send them to customers and sales representatives, and follow up.
• Establish regular customer contact and calling patterns, record market information, and log significant discussions in the CRM.
• Communicate pertinent information to account representatives, territory managers, and plant management.
• Attend morning shipping update meetings and regularly scheduled sales training meetings.
• Dispatch literature requests.
• Resolve sales adjustments and coordinate returns and pickups, recording incidents in the CRM.
• Maintain and update customer contact information.
• Assist other representatives with duties when needed.
• Travel on a limited basis to the assigned territory.

Benefits

• Full benefits package including medical, dental, vision, flexible spending accounts, and life insurance.
• 401(k) with company match.
• Annual incentive.
• Paid time off.
• Tuition reimbursement.
• Professional certification reimbursement program.
• Community Service Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed