Sales Coordinator

Culligan•Spokane, WA

12d

About The Position

The Sales Coordinator provides support to the Sales Manager and supports customer engagement, lead management, appointment scheduling, sales operations, installation coordination, financial processing, and marketing initiatives. The role serves as a primary point of contact for Household Sales Representatives (HHSRs) throughout the day, helping resolve questions and coordinate resources to support a smooth customer experience and successful sales process.

Requirements

High school diploma or equivalent.
Two to four years of experience in sales coordination, sales support, customer service, lead management, call center operations, or a related role.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Excellent written and oral communication skills.
Strong customer service skills.

Nice To Haves

Associate degree in Business Administration or a related field.
CRM experience, preferably Salesforce.

Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
Provide a consultative, customer-first experience by understanding customer needs and recommending appropriate next steps.
Schedule qualified consultations with the appropriate Household Sales Representative based on territory, availability, drive time, and scheduling guidelines.
Meet designated lead-to-appointment conversion and responsiveness targets.
Complete month-end reporting.
Communicate with HHSRs and ASMs when appointments are not updated properly or promptly.
Serve as the primary point of contact for HHSRs, providing real-time assistance with sales appointments, customer inquiries, financing questions, scheduling needs, and issue resolution.
Schedule and coordinate installations using Outlook calendars, communicating with office staff, installers, and sales representatives to verify information, align resources, and support successful installations with minimal customer disruption.
Assist with contract processing, off-the-truck sales, rental conversions, and sales documentation requirements.
Review and validate financing details to ensure the financed amount matches the executed sales contract and identify discrepancies.
Submit funding remittance requests to the Cash Applications Team to support timely payment processing and account reconciliation.
Support marketing campaigns, grassroots events, lead generation initiatives, and marketing material coordination.
Analyze lead trends and campaign performance data.