Sales Coordinator

HEI Hotels & Resorts•Baltimore, MD

18d•$24 - $25•Onsite

About The Position

The Sales Coordinator assists the Sales Team with the administrative functions needed for effective hotel sales and management. The role serves as a liaison between Sales Managers and clients when a Sales Manager is unavailable, supports booking inquiries and paperwork, handles individual reservations for VIP clients, and maintains departmental records. The position requires effective communication with internal and external customers and the ability to use Microsoft Office and other software for administrative tasks.

Requirements

Basic administrative knowledge, including business letter formats and telephone etiquette.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately enter information into a computer using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to set up and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Serve as liaison between Sales Managers and clients when a Sales Manager is absent; take booking inquiry information by phone and prepare the appropriate paperwork.
Use word-processing and other software to enter data and produce contracts, correspondence, forms, memoranda, and other documents.
Answer telephone calls, respond to inquiries clearly and pleasantly, direct callers’ requests using sound judgment, and accurately distribute messages in a timely manner.
Distribute documents promptly to appropriate people and locations within the hotel and to supplier staff.
Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel; retrieve and place documents in receptacles up to 6 feet high.
Handle individual reservations for VIP clients, ensure arrangements including upgrades are completed properly, and coordinate with other departments through oral and written instructions.
Organize, file, and retrieve documents in appropriate binders to maintain essential departmental records.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.