Sales Coordinator - Casino Sales & Marketing
About The Position
Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination—it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Sales Coordinator to join our team. This role is integral to supporting a fast-paced, dynamic sales team while contributing to the overall success of group, conference, and catering business. The Sales Coordinator provides administrative and operational support, manages client and internal communications, and helps ensure a seamless experience from inquiry through execution. This position offers strong exposure to sales operations, client engagement, and cross-functional collaboration, serving as a foundational step for growth within hospitality sales.
Requirements
- A proactive, detail-oriented mindset with strong organizational skills
- Clear and professional written and verbal communication abilities
- Ability to multitask and manage competing priorities in a fast-paced environment
- Strong customer service skills with a focus on responsiveness and follow-through
- A collaborative approach, working effectively across departments
- Ability to handle confidential information with discretion
- Strong problem-solving skills and adaptability
- Comfort working with systems such as Microsoft Office, Delphi, Cvent, Opera, and other web-based platforms
- A positive, team-oriented attitude aligned with Hard Rock’s energetic culture
Responsibilities
- Manage inbound inquiries, respond to general sales emails, and route leads to the appropriate sales managers while ensuring timely and professional follow-up.
- Assist in qualifying new business opportunities across group, conference, and catering segments.
- Maintain accurate records within CRM systems such as Delphi by entering inquiries, updating client profiles, managing room blocks, and tracking meeting and event space availability.
- Prepare proposals, contracts, and addendums, ensuring all documentation is accurate and delivered in a timely manner.
- Coordinate event logistics by communicating client needs across departments, organizing site tours, and ensuring all operational elements are prepared in advance.
- Gather pre-arrival details, manage guest preferences in Opera, coordinate VIP amenities, and confirm arrangements with reservations and operations teams.
- Prepare expense reports, compile daily, weekly, and monthly reports, and manage invoices in partnership with the accounting team.
- Ensure deposits and billing are processed accurately.
- Assist with day-to-day office coordination, including ordering supplies, working with vendors, and preparing sales materials, collateral, and event signage.
- Showcase the property when sales leaders are unavailable and represent the department during events as needed.
- Ensure a seamless experience for both clients and internal stakeholders while contributing to a high-performing sales team.
Benefits
- medical
- dental
- vision
- paid time off
- retirement savings
- Employee perks and discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
