Casino QA Coordinator

Videoslots•Malta, MT

3d•Onsite

About The Position

At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, quality assurance, and operational excellence, bold in your approach, and act with integrity, we’d love for you to join our team as a Casino QA Coordinator.

Requirements

Strong attention to detail and ability to identify inconsistencies or operational risks.
Strong organisational and documentation skills with the ability to structure clear and effective procedures.
Good understanding of operational workflows, game releases, and product-related processes.
Ability to manage multiple priorities and meet deadlines in a fast-paced operational environment.
Analytical and process-oriented mindset with strong problem-solving skills.
Excellent communication and stakeholder coordination skills.
Strong sense of ownership, accountability, and operational discipline.

Nice To Haves

Previous experience within the iGaming industry in an operational, QA, compliance, or product-related role is considered an asset.
Experience with process improvement, reporting, documentation, or automation initiatives is considered an asset.

Responsibilities

Perform quality assurance checks on game releases, configurations, rewards, promotional setups, certifications, and operational workflows.
Ensure all operational activities are executed accurately and in line with internal standards, regulatory requirements, and operational procedures.
Identify operational issues, inconsistencies, or quality gaps and escalate or coordinate corrective actions where required.
Monitor operational quality standards and support continuous improvement initiatives across Product Operations.
Assist with operational testing, release validation, and audit preparation activities.
Create, maintain, and continuously improve operational documentation, procedures, SOPs, checklists, and process flows across Product Operations.
Ensure operational documentation remains accurate, up to date, and aligned with current workflows, systems, and regulatory requirements.
Support standardisation of operational processes to improve consistency, scalability, and execution quality.
Assist in structuring onboarding and training materials to support efficient integration of new team members.
Collaborate with stakeholders to document new processes, operational changes, and automation initiatives.
Support operational reporting, tracking, and process monitoring activities.
Identify inefficiencies, recurring issues, or operational risks and propose process improvements where appropriate.
Support implementation of automation initiatives, operational controls, and workflow improvements.
Work closely with Product Operations, Compliance, DEVS, CRM, Customer Operations, and other internal stakeholders to ensure operational alignment.
Participate in operational and cross-functional projects as required.
Perform any other task or responsibility related or connected to the role.