Sales Coordinator

New York, Hotel. • Mandarin Oriental, NY

1d • Onsite

About The Position

The Sales Coordinator is based in the Sales Department at Mandarin Oriental, New York, and supports group sales managers with business relating to group sales. The role reports to the Director of Sales and coordinates client communications, group arrangements, sales administration, and information flow with hotel departments. The coordinator also supports site inspections, phone coverage, and qualification of group leads. The listed duties are not exhaustive, and the hotel may modify them at its discretion with notice.

Requirements

• Fluent in English.
• Computer literate and proficient in SMS.
• Organized.
• Strong writing and communication skills.
• Takes initiative.

Nice To Haves

• Knowledge of Delphi.

Responsibilities

• Communicate directly with clients about rooming lists, cut-off dates, guest preferences, and related matters.
• Act as liaison for clients booking rooms-only groups, including incentive, social, and entertainment groups.
• Assist with group resumes and group contracts.
• Order office supplies for the Sales Department.
• Create purchase orders for invoices on behalf of the department.
• Process gift certificates.
• Coordinate group needs while in-house, including welcome amenities, gift deliveries, key packets, transfers, spa appointments, and food-and-beverage outlet reservations.
• Manage the HMS/Salesforce interface for group room blocks.
• Run daily Salesforce reports to review discrepancies with HMS.
• Act as the Salesforce champion to help ensure hotel compliance with Mandarin Oriental Hotel Group corporate guidelines.
• Run the group pace report monthly.
• Attend weekly GRC meetings and monthly sales meetings.
• Communicate daily events with the Front Office on behalf of the department.
• Handle site inspections.
• Assist with answering phones and qualifying group leads.
• Perform other duties deemed necessary.

Benefits

• Learning and development programmes.
• Complimentary hotel nights and attractive room rates for colleagues and their loved ones through the MOstay programme.
• Health benefits and wellness programmes.
• Retirement plans depending on length of service and role.
• Health, dental, and vision benefits.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level