Sales Coordinator

New Castle Hotel • Woburn, MA

11d

About The Position

The Sales Coordinator provides key administrative and communication support to the hotel’s Sales Department, helping the team focus on booking business and meeting sales goals. The role may serve as the first point of contact for potential clients and requires professional, prompt, and accurate handling of requests. The coordinator acts as a communication hub among the department, guests, other departments, and vendors; keeps administrative tasks organized; and maintains accurate data, spreadsheets, and reports. The position also follows hotel safety and security policies and procedures, anticipates problems, and contacts management as needed.

The role is mostly office-based, though it may involve long hours, variable temperatures and noise levels, and occasional walking or standing for lengthy periods. Physical duties include moving light loads and bending, stretching, twisting, or reaching.

Requirements

• At least two years of progressive experience in a hotel or related field.
• Previous customer service experience.
• Ability to use a computer and learn sales-related software programs and equipment.
• Verbal and written proficiency in English.
• Ability to handle difficult situations and people while maintaining professionalism.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to sometimes work long hours, mostly in an office setting.
• Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
• Ability to work under variable temperatures and noise levels.
• Ability to see details.
• Ability to bend, stretch, twist, or reach with the body and arms.
• Ability to walk or stand for lengthy periods occasionally.

Nice To Haves

• College degree preferred.
• Prior hotel experience preferred.

Responsibilities

• Serve as a first point of contact for potential clients and handle requests promptly and accurately.
• Communicate messages within the Sales Department and with guests, other departments, and vendors.
• Keep the department’s administrative tasks running smoothly.
• Input data and maintain spreadsheets and reports with attention to detail and accuracy.
• Follow established hotel safety and security policies and procedures.
• Anticipate problems and contact management as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed