Sales Coordinator

Steffes•Dickinson, ND

21d

About The Position

Performs administrative and customer service duties to maintain and enhance customer relations. Assists in representing and promoting Steffes’ steel fabrication capabilities and products, and supports company departments to ensure effective communication.

Requirements

High school diploma or GED, or an acceptable combination of education and experience.
6–24 months of demonstrated customer service or related field experience.
Intermediate Microsoft Excel and Outlook skills.
Patient, well organized, and service oriented.
Excellent communication skills and telephone etiquette.
Basic math and reading skills.
Ability to walk, sit, or stand to a significant degree; lift and carry 50 pounds; push or pull up to 20 pounds; climb ladders or stairs; and stoop, crouch, kneel, bend, handle, feel, and grip as required.
Ability to learn tasks, remember processes, maintain focus, complete tasks independently, make timely workflow decisions, communicate with visitors, and complete tasks subject to speed or productivity quotas.

Nice To Haves

ERP experience.

Responsibilities

Enter and communicate sales orders, job creations, shippers, and invoices.
Maintain Kanban boards.
Monitor customer-specific websites to retrieve orders and confirm shipments.
Manage sales activity and customer forecasting for each account.
Establish and maintain cell metrics.
Research debit and credit memos and coordinate actions with the finance department.
Understand bills of materials, routings, inventory, and adjustments in the ERP system.
Act as an internal project coordinator on assigned customer jobs.
Coordinate resolution of customer problems and complaints through non-conformance reports.
Follow up with production and purchasing regarding product availability and shortages for current and overdue orders.
Maintain outside warehouse inventory, including shipping, tracking, and restocking.
Follow shipping processes and provide documentation specific to each country for international shipments.
Build and maintain customer relationships.
Document relevant customer correspondence for future reference using MS Outlook journaling.
Assist sales with cold calls, promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
Prepare quotes for existing products.
Coordinate service work orders.
Promote a positive work atmosphere through collaborative conduct and communication with customers, suppliers, coworkers, and management.
Help the company meet its strategic, quality, and safety objectives.
Perform other duties as assigned.
Demonstrate excellent customer service and conduct consistent with the company’s Code of Conduct and Core Values.
Perform work in compliance with environmental, health, and safety training and procedures; promptly report incidents or concerns and contribute to the EHS program.
Participate in job-specific training and complete work according to standard work, processes, and procedures; notify a supervisor when work cannot be completed as required.
Support company policies and procedures by communicating professionally, striving for quality, promoting a positive company image, and maintaining punctual attendance.