Sales Coordinator

PETOSKEY PLASTICS INC•Petoskey, MI

25d•$50,000 - $55,000•Onsite

About The Position

The Sales Coordinator is the main point of contact between Sales, Manufacturing, Purchasing, Accounting, Shipping, and customers. The role handles day-to-day purchase order fulfillment, including receiving and processing orders and overseeing them until customers receive products satisfactorily. The coordinator also manages customer-requested returns and adjustments and stays informed about new products and pricing. This position supports customers and helps ensure the sales process flows smoothly. The role is based at Petoskey Plastics’ Corporate Headquarters in Petoskey, Michigan, and is full-time on the day shift. The salary range is $50,000–$55,000 per year. An associate or bachelor’s degree in Business Administration or a related field is preferred. Proven experience in a similar role, preferably in sales or customer service, is also preferred. Petoskey Plastics describes itself as an industry leader in sustainability, using advanced recycling technology to manufacture films, bags, and resins from post-consumer materials. The company offers paid training and more than 20 competitive benefits.

Requirements

Proven experience in a similar role, preferably in a sales or customer service environment.
Detail-oriented, with a high level of accuracy in data entry and order processing.
Strong organizational skills and the ability to multitask and prioritize effectively.
Excellent communication and interpersonal skills.
Analytical, mathematical, or other quantitative skills.
Ability to work independently and as part of a team in a fast-paced environment.
Flexibility to adapt to changing priorities and deadlines.
Service-oriented approach to problem solving.
Ability to understand and navigate various customer portals as required.
Maintain a polite and professional tone in communications, including emails and meetings.
Proficiency in Microsoft Office Suite.
Regular and reliable attendance.
Ability to stand, sit, walk, lift and carry up to 30 pounds, read, write, solve problems, make decisions, and concentrate.

Nice To Haves

Associate or bachelor’s degree in Business Administration or a related field.

Responsibilities

Establish strong business relationships with customers and act as a liaison with internal departments, including Sales, Scheduling, Manufacturing, Shipping, and Accounting.
Answer inbound customer calls and handle administrative requests in a timely manner.
Update part numbers and pricing templates in the ERP system and customer portals as required.
Assist with samples and trade show promotions.
Process sales orders accurately and efficiently, recording details and ensuring orders are fulfilled according to customer requirements and company policies.
Work with the division manager, customers, and Scheduling to keep forecasts accurate and up to date.
Assist in implementing new and updated procedures.
Create, review, and analyze internal reports, including open order, aged inventory, and TDF reports.
Provide customers timely information about purchase order status and solutions to support customer satisfaction.
Identify opportunities for continual improvement.
Follow company policies and standard operating procedures and attend company meetings and events as required.
Track and measure on-time delivery and work closely with the warehouse and Shipping.
Adhere to the Quality Management System.
Perform additional duties as assigned by management.

Benefits

Medical insurance
Prescription benefits
Dental insurance
Vision insurance
Paid time off (PTO)
Company contribution of 3% of annual earnings to a 401(k), regardless of employee contribution
Profit sharing
Tuition reimbursement
Wellness reimbursement of up to $400 annually
Life insurance
Short-term disability
Long-term disability
Paid training