Sales Coordinator

Culligan International•Albany, OR

13d

About The Position

The Sales Coordinator provides support to the Sales Manager and supports the sales team throughout the customer journey. The role manages inbound inquiries and outbound lead outreach, qualifies leads, schedules consultations, and helps deliver a consultative, customer-first experience. It also supports sales representatives with appointment and customer issues, coordinates installations, assists with sales documentation and contract processing, validates financing details, and supports marketing and business growth activities.

Requirements

High school diploma or equivalent.
2–4 years of experience in sales coordination, sales support, customer service, lead management, call center operations, or a related role.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Excellent written and oral communication skills.
Strong customer service skills.

Nice To Haves

Associate degree in Business Administration or a related field.
CRM experience, preferably Salesforce.

Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
Understand customer needs and recommend appropriate next steps to provide a consultative, customer-first experience.
Schedule qualified consultations with the appropriate Household Sales Representative based on territory, availability, drive time, and scheduling guidelines.
Meet designated lead-to-appointment conversion and responsiveness targets.
Complete month-end reporting and communicate with Household Sales Representatives and Assistant Sales Managers when appointments are not updated properly or promptly.
Serve as the primary point of contact for Household Sales Representatives during the day, providing real-time support with sales appointments, customer inquiries, financing questions, scheduling needs, and issue resolution.
Schedule and coordinate installations using Outlook calendars, communicating with office staff, installers, and sales representatives to ensure accurate information, aligned resources, and successful installations with minimal customer disruption.
Assist with contract processing, off-the-truck sales, rental conversions, and sales documentation requirements.
Review and validate financing details to ensure the financed amount matches the executed sales contract and identify discrepancies.
Submit funding remittance requests to the Cash Applications Team to support timely payment processing and account reconciliation.
Support marketing campaigns, grassroots events, lead-generation initiatives, and marketing-material coordination.
Analyze lead trends and campaign-performance data.