Sales Coordinator

North Carolina's Electric Cooperatives • Raleigh, NC

24d • Onsite

About The Position

The Sales Coordinator interacts daily with existing customers and serves as the primary internal point of contact for customer service and support. The role receives, processes, and expedites orders and maintains follow-up procedures to support customer satisfaction. It works closely with the Sales Team and regularly interacts with Purchasing, Warehouse, and Accounting.

The position processes stock, non-stock, and direct-ship orders; responds to customer inquiries and provides order updates; requests vendor quotations and purchases materials according to established procedures; and reviews vendor invoices and order and billing reports. It also maintains customer accounts and documentation, provides departmental backup, and assists the Director of Sales with special projects. Responsibilities may evolve to meet business needs and industry changes.

This is an onsite office position. The employee must be available during emergency weather conditions. The position reports to the Director of Sales Administration. Visa sponsorship and immigration support are not available; applicants must be legally authorized to work in the United States now and in the future.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service-related position.
• Proficient computer skills, strong attention to detail, and typing accuracy.
• Strong organizational and time management skills, with the ability to perform effectively in a fast-paced, time-sensitive work environment.
• Excellent verbal and written communication skills.
• Strong work ethic, positive attitude, and willingness to learn and be coached.
• Legally authorized to work in the United States now and in the future; visa sponsorship and immigration support are not available.

Nice To Haves

• College degree.
• Order entry experience.
• Knowledge of customer service and order entry processes.
• Ability to learn established purchasing, order processing, and sales procedures.

Responsibilities

• Enter orders for stock items, non-stock items, and direct-ship orders; follow up, expedite, reconcile discrepancies, and maintain orders through completion.
• Respond promptly to customer inquiries and provide updates about order status, shipping, changes, and other order-related needs.
• Request vendor quotations as required and purchase materials according to established procedures.
• Verify vendor invoices for direct shipments against purchase orders for accuracy in pricing, quantities, miscellaneous charges, and other details; forward approved invoices to Accounting for payment.
• Review the Invoice Edit Report daily for accuracy.
• Review customer Open Sales Reports and initiate investigations into orders when necessary.
• Maintain customer accounts and supporting documentation in an organized and accessible manner.
• Provide backup support for others in the department and assist the Director of Sales with special projects as required.
• Adapt to additional responsibilities as business needs and industry changes require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED