Sales Coordinator

OPEN GATE BUSINESS DEVELOPMENT • Kalona, IA

6d

About The Position

Kalona Organics is seeking a Sales Coordinator to support sales and marketing for Kalona SuperNatural organic dairy products. Based near Kalona, Iowa, Kalona Organics is part of Open Gates Group, a family of 11 businesses that source, produce, and deliver Midwestern products to more than 3,500 stores nationwide. The company’s milk comes from grass-fed cows on small family farms, is gently pasteurized at the lowest legal temperature, is non-homogenized, and is verified regenerative through Land to Market.

The Sales Coordinator manages distributor orders, maintains buyer relationships, and analyzes sales, promotions, and chargebacks. Working with the Sales Director and internal teams, the role helps align demand with operational capacity, maintain product freshness, and improve account performance.

Requirements

• Experience in sales support, order management, customer service, supply chain coordination, or a related field.
• Strong analytical skills and proficiency in Excel or similar tools for reporting and data analysis.
• Ability to identify trends, solve problems, and recommend practical improvements.
• Strong organization, attention to detail, and follow-through when managing competing priorities.
• Effective communication and relationship-building skills with buyers and internal teams.
• Ability to work independently and adapt to changing needs.
• Commitment to Open Gates Group’s mission, values, operating principles, and culture of learning and development.

Nice To Haves

• Food industry or distributor experience.
• Familiarity with UNFI, KeHE, distributor deductions, or trade promotions.

Responsibilities

• Manage UNFI and KeHE orders, monitoring purchasing patterns and inventory to support product freshness and reduce spoilage.
• Maintain relationships with distributor buyers to address order concerns, recommend purchasing adjustments, and coordinate logistics.
• Coordinate with production, warehouse, logistics, and purchasing teams to align order timing, quantities, and forecasts with available capacity.
• Help ensure inventory is available to support promotions, new product launches, and other changes in demand.
• Review UNFI and KeHE chargebacks and support the disputes team in challenging ineligible deductions and resolving eligible ones.
• Develop dashboards to track deduction rates, recovery rates, resolution times, and recurring issues.
• Work with the Sales Director to reduce preventable chargebacks.
• Analyze retailer profitability and evaluate the ROI of promotions, discounts, and trade programs.
• Share findings and recommendations with the Sales Director to support sales and promotional planning.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed