Sales Coordinator - InterContinental New York Barclay

IHG•New York, NY

6d•$25 - $27

About The Position

The Sales Coordinator coordinates services for clients and in-house guests while providing administrative and sales support to the department. The role serves as the main lead catcher for group enquiries and assigns leads to group Sales Managers. It responds to client calls and requests, gathers final event and room details, follows up with clients, and maintains accurate information. The coordinator supports group, VIP, specialty-market, and sales activities, including group turnovers, VIP reservations and arrivals, site visits, room blocks, and coordination with hotel operating departments. The position also handles administrative work such as preparing proposals, letters, and contracts; updating databases and reports; processing commission and expense requests; and supporting departmental projects. It coordinates special requests and service details with other departments, helps resolve guest and client concerns, and promotes teamwork and quality service through communication and coordination. The role requires frequent movement around the facility, customer and colleague communication, computer and keyboard use, typing at least 50 words per minute, and handling or lifting items weighing up to 25 pounds. The hourly pay range is $25.00–$27.14, with overtime eligibility.

Requirements

Strong customer service and communication skills, with the ability to anticipate and meet client needs.
Type at least 50 words per minute.
Proficient PC computer skills.
Ability to frequently stand and move about the facility.
Ability to carry or lift items weighing up to 25 pounds.
Ability to communicate with customers, employees, and third parties.
Ability to use a keyboard to generate correspondence and reports.
Ability to handle objects, products, and computer equipment.

Responsibilities

Serve as the main lead catcher for group enquiries and assign leads to group Sales Managers.
Respond to client calls and special requests; obtain final details, dates, times, and hotel room and meeting room requirements.
Follow up regularly with clients and maintain accurate, updated information.
Prepare proposals, letters, contracts, and other correspondence.
Collect data, update databases, and complete monthly departmental reports.
Resolve client and guest requests or complaints; inform a supervisor of major problems, complaints, disturbances, or dissatisfied clients.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate VIP amenities, special requests, and other service needs or special handling with other departments.
Follow up to ensure set-up requirements meet client needs.
Perform other assigned duties, including guest room and property tours, maintaining calendars, answering and routing phones, and handling mail and faxes.
Provide administrative support to specialty markets and the sales department.
Complete tasks related to groups and VIPs, including creating group turnover files and group resumes as needed.
Answer phone calls to qualify business.
Process commission requests and expense reports.
Run Transient and Group Production Reports and arrival reports in Opera.
Order Kosher meals, coat check, furniture, flowers, and other requested items.
Walk showrooms and VIP arrivals; support site visits and provide personalized welcome amenities for VIPs.
Handle or respond to inquiries when the Director is unavailable.
Assist with servicing VIP guest reservations.
Communicate with clients about room blocks and coordinate necessary details as a liaison between clients and hotel operating departments.
Assist with special projects and perform other duties as assigned by the Director.