Sales Coordinator

Timber Creek Recycling•Nampa, ID

18d•$20 - $22

About The Position

Timber Creek Recycling is seeking a highly organized, customer-focused Sales Coordinator to support the sales team and provide a positive, consistent customer experience from initial inquiry through final delivery. The role combines customer service, sales coordination, order management, and trucking logistics, connecting customers, sales, operations, and trucking dispatch. The coordinator ensures customer needs are understood, orders are coordinated accurately, and delivery information is communicated in a timely manner. The ideal candidate listens carefully, asks thoughtful questions, understands the broader context of a customer's project, and identifies opportunities to provide additional value. The position is based at Timber Creek Recycling’s Nampa site and reports to the Business Development Manager. It is full-time, Monday through Friday, 8 a.m. to 5 p.m., with compensation of $20–$22 per hour depending on experience.

Requirements

Strong verbal and written customer service and communication skills.
Excellent organization, attention to detail, and follow-through.
Ability to ask thoughtful questions, listen actively, and understand customer needs.
Strong problem-solving skills and ability to anticipate potential issues.
Ability to coordinate multiple orders, schedules, and priorities simultaneously.
Comfort communicating with customers, sales staff, and other departments.
Proficiency with Microsoft applications and business technology.
Willingness to learn Timber Creek's products, services, pricing, and operational processes.
High school education or equivalent.

Nice To Haves

HubSpot or other CRM experience.
Experience in customer service, sales support, logistics, order coordination, or a related role.
Experience in construction, recycling, agriculture, aggregates, landscaping, or trucking.
Fluency in English and Spanish.

Responsibilities

Serve as a primary point of contact for customer inquiries, walk-ins, social media leads, phone calls, requests, and order coordination.
Listen to customers, ask questions to understand project scope, and anticipate needs beyond the immediate transaction.
Identify opportunities for additional products, services, or solutions and communicate them to the sales team.
Provide timely, accurate communication and build customer relationships through responsiveness, problem-solving, and follow-through.
Prepare quotes and sales materials.
Assist with order entry and tracking.
Coordinate sales from order placement through fulfillment and material delivery.
Work with trucking dispatch to communicate delivery requirements, coordinate schedules, and relay updates to customers.
Ensure customer expectations, material requirements, delivery details, and scheduling needs are communicated to internal teams.
Follow up proactively on orders and deliveries to identify potential issues or changes.
Support follow-up on open quotes, prospective customers, and additional sales opportunities.
Maintain customer records, sales activities, and order information in HubSpot CRM, including updating and auditing forms and workflows.
Coordinate with sales, operations, production, and trucking dispatch to support a smooth transition from sale to delivery.
Communicate project details, customer requirements, and schedule changes promptly and accurately.
Help resolve customer concerns by working with appropriate internal teams.
Support sales meetings, customer visits, and business development activities.
Collaborate with marketing and other departments to maintain consistent customer information and provide backup customer support when needed.