Sales Coordinator

Pyramid Global Hospitality•Port Charlotte, FL

6d•Onsite

About The Position

The Sales Coordinator provides general office and administrative support to all members of the Sales Team, coordinating and synchronizing the team’s needs. The role requires strong organizational skills, attention to detail, and effective communication, and reports to the Director of Resort Sales. All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures. The position supports sales operations at Sunseeker Resort Florida Gulf Coast, a 785-room waterfront resort with more than 60,000 square feet of event and meeting space and 18 food and beverage outlets. The coordinator prepares contracts and proposals, serves as a client contact, manages schedules and travel arrangements, organizes meetings and materials, maintains documents, and uses the DELPHI sales automation system. The role also promotes collaboration across departments and supports excellent guest service, team engagement, integrity, inclusion, fiscal responsibility, and the continued refinement of procedures and guest experiences.

Requirements

At least two years of experience in hotel sales, convention services, catering, and/or hotel operations.
Ability to work varied shifts, including weekends and holidays.
Working knowledge of Microsoft Office.
Excellent customer service skills.
Ability to work under pressure, manage multiple priorities, and meet established deadlines.
Strong problem-solving and decision-making skills.
Excellent organizational and project management skills, with particular attention to quality and detail.
Interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Ability to communicate effectively in English, both orally and in writing.

Nice To Haves

DELPHI experience.
Previous experience in a luxury resort setting.

Responsibilities

Prepare sales contracts and proposals and serve as a point of contact for clients.
Generate reports; gather materials; assemble information packets; and arrange and coordinate meetings and events.
Assist the sales team by managing schedules, appointments, and travel arrangements.
File important documents, organize the office, and communicate relevant information to key stakeholders.
Use the DELPHI sales automation system in accordance with department standards.
Build impactful relationships with other departments.
Foster consistent extraordinary customer service and high guest satisfaction throughout the workplace.
Help maintain a positive workspace where team members feel valued and engaged.
Promote diversity, inclusion, pride, respect, camaraderie, and fairness.
Build relationships through integrity, hard work, collaboration, and teamwork.
Exercise fiscal responsibility for the property and departments by seeking business refinements without compromising guest satisfaction.
Suggest and review procedural refinements that enrich the guest experience while maintaining luxury standards.
Seek feedback and liaise with other departments to support a seamless guest experience.
Perform other functions as needed.