Sales Coordinator

DRIFTWOOD HOSPITALITY MANAGEMENT•Springfield, IL

12d•$19 - $20•Onsite

About The Position

The Sales Coordinator supports the hotel’s Sales and Events departments and reports to the Director of Sales & Marketing. The position provides administrative and operational assistance to the Sales & Catering team, helps coordinate reservations and group and meeting information, and communicates with hotel departments, colleagues, clients, and guests. The hotel operates 24 hours a day, seven days a week, so operational demands may require variations in shift days, starting times, and weekly hours. The role also includes other responsibilities and projects as assigned.

Requirements

High school diploma required.
One to two years of administrative support experience.
Self-directed and motivated, with intuitive customer service and interpersonal skills.
Able to work effectively with internal and external customers using patience, tact, and diplomacy.
Clear, concise, and open communication skills.
Exceptional attention to detail, organizational, analytical, and time-management skills.
Ability to multitask and prioritize in a fast-paced work environment.
Sound judgment and ability to evaluate situations and use appropriate, creative resources to solve problems.
Working knowledge of Microsoft Office, Delphi, and PMS.
Able to sit for prolonged periods and work on a computer.
Able to lift up to 15 pounds at times.

Nice To Haves

Bachelor’s degree preferred.
Additional hotel front desk experience preferred.

Responsibilities

Provide administrative support to the Sales & Catering team, including correspondence, report preparation, and reservation assistance.
Provide telephone and message support, respond to inquiries promptly and courteously, and direct requests appropriately.
Maintain guest profiles, contacts, and other records used in Sales & Catering operations.
Assist with preparing contracts, proposals, and addendums, and track their completion status.
Serve as liaison between Sales & Catering Managers and clients when the managers are absent.
Take booking inquiry information by phone and prepare the necessary paperwork.
Handle reservations for VIP guests and clients, ensuring arrangements, upgrades, and amenities are handled properly.
Coordinate with hotel departments using verbal and written instructions, and ensure colleagues give prompt attention to time-sensitive requests.
Block group and meeting space specifications and ensure accurate information is collected and entered into the reservations system.
Order office supplies and collateral inventory for the Sales & Catering Department and Executive Offices.
Assist the sales and catering team with preparing Banquet Event Orders and distribute them internally when necessary.
Assist the front office team, General Manager, and sales team with travel agent and corporate reservations.
Assist the sales, catering, and accounting teams with scheduling and collecting group deposits and ensuring accurate, timely delivery.
Prepare detailed Group Resumes and distribute them internally to the necessary departments.
Complete additional projects as assigned.