Sales Coordinator

CMS Distribution Limited

20d

About The Position

The Sales Coordinator supports customer satisfaction, retention, and growth across direct-to-consumer (DTC) and business-to-business (B2B) operations. The role contributes to sales objectives by onboarding and supporting customers and accounts, providing quality assurance for outbound shipments, responding to customer emails and phone calls, and coordinating with warehouse staff and sales account managers to keep bulk shipments on schedule. The coordinator may upload customer orders independently, deliver requested reports by stated deadlines, support projects to improve customer-success metrics, and identify and escalate errors to the appropriate parties. The position contributes to CMS Store objectives by maintaining high levels of customer satisfaction. The successful candidate will be upskilled within the sales department and train under the VLC sales team in the watch and consumer technology B2B and B2C businesses. The role will also be assigned projects evaluated by the line director to assess aptitude and readiness for a future role at VLC/CMS. Early focus includes building a foundation within the watch team through onboarding, sales reporting, revenue growth, and efficient use of warehouse resources.

Requirements

Bachelor of Arts or Bachelor of Science degree; Business, Marketing, or a related field.
Proficiency in Microsoft Office Suite.
Confident technical ability to execute tasks.
Effective and strong interpersonal communication skills.
Strong attention to detail when capturing accurate records for new buyers.
Positive, enthusiastic, can-do attitude.
Willingness to learn new skills and a growth mindset.
Structured, organized, and methodical work style.
Team player who is supportive and helpful to others.
Self-starter able to take on tasks and deliver results.
Evidence of and passion for learning new skills, curiosity, and self-development.
Customer-centric mindset.

Responsibilities

Support customer satisfaction, retention, and growth across DTC and B2B business.
Onboard and support customers and accounts.
Perform quality assurance on outbound shipments.
Respond to customer emails and phone calls with exemplary customer service.
Coordinate with warehouse staff and sales account managers to ensure bulk shipments are shipped on schedule.
Upload customer orders accurately and independently when needed.
Prepare and deliver requested reports within stated deadlines.
Maintain and support projects that improve key customer-success metrics.
Identify errors and escalate them to appropriate parties.
Complete onboarding to learn company policies and structure, the vendor portfolio, and CMS Store specifics.
Learn to generate timely sales reports monitoring costs, profits, and year-over-year growth across accounts.
Drive sales by maximizing order volume in full.
Use warehouse resources to meet shipping deadlines efficiently.
Capture sales orders received through email, online ordering, purchase orders, and other channels.
Provide daily, weekly, and monthly sales reports internally and externally.
Maintain accurate records for new buyers to meet vendor requirements.
Train with the VLC sales team in watch and consumer technology B2B and B2C businesses and complete assigned projects.